Attorney in West Hills, CA

In-House

West Hills, CA

Attorney in West Hills, CA

Non-practicing Attorney

5-10 yrs required

No

Head of Construction Defect Claims

Job Responsibilities

The Head of Construction Defect Claims at Company is responsible for leading a large team handling all aspects of construction defect claims, demonstrating a thorough understanding of the business and best-in-class claims handling. Key responsibilities include:

- Developing and managing the performance of the Construction Defect (CD) Claim teams to ensure quality, accuracy, and timely resolution of complex liability claims.
- Continuously developing talent by creating opportunities for direct reports to grow and strengthen new skills.
- Monitoring team performance, analyzing problematic trends, and identifying root causes. Escalating issues or recommending solutions to operational leadership.
- Advocating for process efficiencies to continuously improve work completion.
- Promoting a highly effective and engaged employee culture by selecting top talent, providing continuous coaching, recognizing employees, and holding others accountable for team development.
- Building an understanding of the customer experience to meet and exceed stakeholders’ expectations.
- Identifying changes in claim best practices and workflows to drive high-quality outcomes and developing training solutions to embed and sustain those practices.
- Identifying technological changes to support the execution of best practices and workflows, and collaborating with IT counterparts in the design, build, and testing of those changes.
- Utilizing data and analytics to make informed decisions and drive continuous improvement.
- Collaborating with business partners internally and externally to ensure profitable growth.
- Developing coverage acumen and proactively ensuring the team manages litigation effectively.

Education and Experience Information

The ideal candidate for the Head of Construction Defect Claims should possess the following qualifications:

- Significant experience in claims leadership roles within the insurance industry, with material experience in Construction Defect claim management.
- Multi-jurisdictional expertise.
- A Bachelor’s degree or equivalent work experience is required.
- An advanced degree, such as a Juris Doctor (.), is preferred.
- Proven ability to manage a diverse group of claims teams located in multiple locations.
- Experience in directly managing and guiding a team of Managers responsible for overseeing all aspects of claims.
- Regular participation in claims roundtable discussions focusing on coverage, liability, and assessment of damages.
- Strong communication skills with the ability to present to senior leadership.
- Leadership skills, including the ability to plan, organize, delegate, and develop direct reports.
- Ability to persuade and influence people through superior written and oral communications, with a capacity to explain things clearly, challenge ideas effectively, and argue in favor of one's point of view.
- Possession of emotional intelligence and self-awareness.
- A willingness to embrace changes, invite feedback related to performance, and deal constructively with criticism.

Salary Information

Company offers a competitive compensation package and excellent career advancement opportunities. The benefits package includes:

- Medical & Dental Plans
- Life Insurance, including eligible spouses & children
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off

Company Culture

Company strives to create a diverse and inclusive culture where the thoughts and ideas of all employees are appreciated and respected. This concept includes, but is not limited to, differences in race, ethnicity, gender, sexual orientation, culture, religion, or disabilities. Company values excellence and recognizes that embracing diverse backgrounds, skills, and perspectives provides a competitive advantage and helps to remain an employer of choice. Diversity is viewed as more than just policies and practices; it is an integral part of who the company is, how it operates, and how it envisions its future.