Job Title:
Client Manager/Customer Success Manager - Legal News
Job Responsibilities:
- Build and maintain relationships with clients to drive usage and adoption of Legal News products.
- Partner with product specialists and renewal teams to secure successful renewals within large law firm accounts.
- Execute strategic account plans including onboarding, migration support, and post-sale training to ensure seamless adoption and client satisfaction.
- Design and implement structured nurture programs, such as weekly tips, webinars, product kickoffs, 1:1 and group training sessions, and usage enablement sessions.
- Monitor and analyze usage data, client feedback, and satisfaction scores to identify accounts at risk and proactively address concerns.
- Serve as the voice of the customer by advocating client needs and sharing feedback with internal product and development teams.
- Collaborate with cross-functional stakeholders to resolve product issues swiftly and maintain high customer satisfaction.
Education and Experience Information:
- Bachelor’s degree or equivalent experience required.
- JD is strongly preferred.
- Experience working with law firm accounts is necessary.
- Sales/Account Management experience is required.
Salary Information:
- Not explicitly stated in the text.
Benefits:
- Comprehensive health benefits, including medical, dental, and vision plans.
- Retirement benefits, including a 401(k) with match and an Employee Share Purchase Plan.
- Wellbeing initiatives, including a wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs.
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family benefits, including bonding and family care leaves, adoption, and surrogacy benefits.
- Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
- Up to two days of paid leave each to participate in Employee Resource Groups and volunteer with a charity of choice.
Additional Information:
- The company is committed to providing a fair and accessible hiring process, offering accommodations for applicants with disabilities.
- The company warns about potential scams from criminals posing as recruiters and advises against providing money or banking details to job applicants.
- The company is an equal opportunity employer, ensuring fair treatment for all qualified applicants regardless of race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
