Attorney in Oklahoma City, OK

In-House

Oklahoma City, OK

Attorney in Oklahoma City, OK

Non-practicing Attorney

8-10 yrs required

No

Head of Construction Defect Claims

Job Title: Head of Construction Defect Claims

Job Responsibilities:
- Lead a large team handling all aspects of construction defect claims.
- Ensure the quality, accuracy, and timely resolution of liability claims of the highest complexity and/or severity.
- Develop talent by creating opportunities for direct reports to grow and strengthen new skills.
- Monitor the performance of the team, analyze problematic trends to identify root cause problems, and escalate issues or recommend solutions to operational leadership.
- Advocate a culture committed to identifying process efficiencies to continuously improve work completion.
- Demonstrate a passion and vision towards a highly effective and engaged employee culture by selecting top talent, delivering continuous coaching, recognizing employees to reinforce behaviors ensuring service excellence, and holding others accountable for team development.
- Advocate claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholders’ expectations.
- Identify changes in claim best practices and workflows to drive high-quality outcomes and develop training solutions to embed and sustain those practices in the organization.
- Identify changes in technology to support the execution of those practices and workflows, working with IT counterparts in the design, build, and test of those changes.
- Utilize data and analytics to make informed decisions and drive continuous improvement.
- Collaborate with business partners internally and externally to ensure profitable growth.
- Develop coverage acumen and proactively ensure the team manages litigation.

Education and Experience Information:
- Significant experience in claims leadership roles within the insurance industry, with material experience in Construction Defect claim management.
- Multi-jurisdictional expertise.
- Bachelor’s degree or equivalent work experience required.
- Advanced degree, including Juris Doctor (.), preferred.
- Ability to manage a diverse group of claims teams located in multiple locations.
- Experience in directly managing and guiding a team of Managers responsible for overseeing the handling of all aspects of claims.
- Regular participation in claims roundtable discussions focusing on claims issues surrounding coverage, liability, and assessment of damages.
- Strong communication skills with the ability to present to senior leadership.
- Leadership skills: ability to plan, organize, delegate, and develop direct reports.
- Ability to persuade and influence people through superior written and oral communications; explains things clearly, challenges ideas effectively, and argues in favor of own point of view.
- Possesses emotional intelligence and self-awareness.
- Embraces changes; invites feedback related to performance and deals constructively with criticism.

Salary Information:
- The company offers a competitive compensation package and excellent career advancement opportunities.
- Benefits include Medical & Dental Plans, Life Insurance for eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.

The company strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This encompasses human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities. The company values excellence and recognizes that embracing diverse backgrounds, skills, and perspectives will sustain a competitive advantage and remain an employer of choice. Diversity is seen as more than just policies and practices; it is an integral part of who the company is, how it operates, and how it envisions its future.