Job Title: Head of Construction Defect Claims
Job Responsibilities:
- Lead and manage a large team responsible for handling all aspects of construction defect claims, ensuring a comprehensive understanding of the business and adherence to best-in-class claims handling practices.
- Develop and enhance the performance of the Construction Defect (CD) Claim teams, ensuring the quality, accuracy, and timely resolution of high-complexity and high-severity liability claims.
- Continually develop team talent by creating opportunities for direct reports to grow and acquire new skills.
- Monitor team performance, analyze problematic trends, identify root cause problems, and escalate issues or recommend solutions to operational leadership.
- Advocate for a culture focused on identifying process efficiencies to continuously improve work completion.
- Demonstrate a commitment to a highly effective and engaged employee culture by selecting top talent, providing continuous coaching, recognizing employees for service excellence, and holding others accountable for team development.
- Promote claims customer service excellence by understanding and exceeding stakeholders' expectations.
- Identify changes in claim best practices and workflows to drive high-quality outcomes, and develop training solutions to embed and sustain those practices within the organization.
- Identify changes in technology to support the execution of best practices and workflows, and collaborate with IT counterparts in the design, build, and testing of those changes.
- Utilize data and analytics to make informed decisions and drive continuous improvement.
- Collaborate with internal and external business partners to ensure profitable growth.
- Develop coverage acumen and proactively ensure the team manages litigation effectively.
Education and Experience Information:
- Significant experience in claims leadership roles within the insurance industry, with substantial experience in Construction Defect claim management.
- Multi-jurisdictional expertise.
- Bachelor’s degree or equivalent work experience required.
- Advanced degree, including Juris Doctor (.), is preferred.
- Ability to manage a diverse group of claims teams located in multiple locations.
- Experience in directly managing and guiding a team of Managers responsible for overseeing claims handling.
- Regular participation in claims roundtable discussions focusing on coverage, liability, and damage assessment issues.
- Strong communication skills with the ability to present to senior leadership.
- Leadership skills, including the ability to plan, organize, delegate, and develop direct reports.
- Ability to persuade and influence people through superior written and oral communications, explaining concepts clearly, challenging ideas effectively, and advocating for one's point of view.
- Possess emotional intelligence and self-awareness.
- Ability to embrace changes, invite feedback related to performance, and deal constructively with criticism.
Salary Information:
- AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.
- Benefits include Medical & Dental Plans, Life Insurance (including eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.
Company's Diversity and Inclusion Statement:
- Company strives to create a diverse and inclusive culture where the thoughts and ideas of all employees are appreciated and respected.
- This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.
- Company values excellence and recognizes that embracing the diverse backgrounds, skills, and perspectives of its workforce will sustain a competitive advantage and remain an employer of choice.
- Diversity is viewed as more than just policies and practices; it is an integral part of the company's identity, operations, and future vision.
