Attorney in South Jordan, UT

In-House

South Jordan, UT

Attorney in South Jordan, UT

Non-practicing Attorney

No

Job Title: Head of Construction Defect Claims

Job Responsibilities:
- Lead a large team handling all aspects of construction defect claims with a comprehensive understanding of the business and best practices in claims handling.
- Own the development and performance of the Construction Defect (CD) Claim teams, ensuring quality, accuracy, and timely resolution of liability claims of the highest complexity and/or severity.
- Continuously develop talent by creating opportunities for direct reports to grow and strengthen new skills.
- Monitor team performance, analyze problematic trends to identify root cause problems, escalate issues, and recommend solutions to operational leadership.
- Advocate a culture committed to identifying process efficiencies to continuously improve work completion.
- Demonstrate a passion and vision towards a highly effective and engaged employee culture by selecting top talent, delivering continuous coaching, recognizing employees to reinforce behaviors that ensure service excellence, and holding others accountable for the development of their teams.
- Advocate claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholders’ expectations.
- Identify changes in claim best practices and workflows to drive high-quality outcomes, developing training solutions to embed and sustain those practices in the organization.
- Identify changes in technology to support the execution of those practices and workflows, working with IT counterparts in the design, build, and test of those changes.
- Utilize data and analytics to make informed decisions and drive continuous improvement.
- Collaborate with business partners internally and externally to ensure profitable growth.
- Develop coverage acumen and proactively ensure the team manages litigation.

Education and Experience Information:
- Significant experience in claims leadership roles within the insurance industry, with material experience in Construction Defect claim management.
- Multi-jurisdictional expertise.
- Bachelor’s degree or equivalent work experience is required.
- Advanced degree, including Juris Doctor (.), is preferred.
- Ability to manage a diverse group of claims teams located in multiple locations.
- Directly manage and guide a team of Managers responsible for overseeing all aspects of claims handling.
- Regular participation in claims roundtable discussions focusing on issues surrounding coverage, liability, and assessment of damages.
- Strong communication skills with the ability to present to senior leadership.
- Leadership skills, including the ability to plan, organize, delegate, and develop direct reports.
- Persuasive and influential communication skills, both written and oral.
- Possesses emotional intelligence and self-awareness.
- Embraces change, invites feedback related to performance, and deals constructively with criticism.

Salary Information:
- The company offers a competitive compensation package and excellent career advancement opportunities. Benefits include Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.

Additional Information:
- The company strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected, encompassing human differences in race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.
- The company values excellence and recognizes that embracing diverse backgrounds, skills, and perspectives of its workforce will sustain a competitive advantage and remain an employer of choice. Diversity is seen as more than just policies and practices; it is an integral part of the company’s identity, operations, and vision for the future.