Head of Construction Defect Claims
Job Responsibilities
The Head of Construction Defect Claims at the company will lead a large team responsible for handling all aspects of construction defect claims. This role requires a thorough understanding of the business and best-in-class claims handling practices. Key responsibilities include:
- Developing and managing the performance of the Construction Defect (CD) Claim teams to ensure quality, accuracy, and timely resolution of complex and severe liability claims.
- Continuously developing talent by creating opportunities for direct reports to grow and acquire new skills.
- Monitoring team performance, analyzing problematic trends to identify root causes, and escalating issues or recommending solutions to operational leadership.
- Advocating a culture committed to identifying process efficiencies to improve work completion.
- Demonstrating a passion for creating a highly effective and engaged employee culture by selecting top talent, providing continuous coaching, recognizing employees to reinforce service excellence behaviors, and holding others accountable for team development.
- Promoting claims customer service excellence by understanding and exceeding stakeholders’ expectations.
- Identifying changes in claim best practices and workflows to drive high-quality outcomes and developing training solutions to embed and sustain those practices in the organization.
- Identifying technological changes to support the execution of practices and workflows, and collaborating with IT counterparts in the design, build, and testing of those changes.
- Utilizing data and analytics to make informed decisions and drive continuous improvement.
- Collaborating with internal and external business partners to ensure profitable growth.
- Developing coverage acumen and proactively ensuring team management of litigation.
Education and Experience Information
Candidates for the Head of Construction Defect Claims position should possess the following qualifications and experience:
- Significant experience in claims leadership roles within the insurance industry, with substantial experience in Construction Defect claim management.
- Expertise in managing claims across multiple jurisdictions.
- A Bachelor’s degree or equivalent work experience is required.
- An advanced degree, such as a Juris Doctor (.), is preferred.
- Ability to manage a diverse group of claims teams located in multiple locations.
- Experience in directly managing and guiding a team of managers responsible for overseeing the handling of all aspects of claims.
- Regular participation in claims roundtable discussions focusing on coverage, liability, and assessment of damages.
- Strong communication skills with the ability to present to senior leadership.
- Leadership skills, including the ability to plan, organize, delegate, and develop direct reports.
- Ability to persuade and influence others through superior written and oral communications; effectively explaining concepts, challenging ideas, and arguing in favor of one's point of view.
- Possession of emotional intelligence and self-awareness.
- Embrace of change and openness to feedback related to performance, dealing constructively with criticism.
Salary Information
The company offers a competitive compensation package along with excellent career advancement opportunities. Benefits include:
- Medical and Dental Plans
- Life Insurance, including eligible coverage for spouses and children
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off
Additional Information
The company is committed to creating a diverse and inclusive culture where the thoughts and ideas of all employees are valued and respected. This commitment extends to human differences regarding race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.
The company values excellence and recognizes that embracing diverse backgrounds, skills, and perspectives is key to maintaining a competitive advantage and being an employer of choice. Diversity is seen as more than just policies and practices; it is an integral part of the company’s identity, operations, and future vision.
