Head of Construction Defect Claims
Job Responsibilities
- Lead a large team handling all aspects of construction defect claims.
- Develop and ensure the performance of the Construction Defect (CD) Claim teams, focusing on quality, accuracy, and timely resolution of high-complexity and/or high-severity liability claims.
- Continuously develop talent by creating opportunities for team members to grow and acquire new skills.
- Monitor team performance and analyze trends to identify root cause problems, recommending solutions to operational leadership as necessary.
- Foster a culture of process efficiency, continuously improving work completion methods.
- Cultivate a highly effective and engaged employee culture by selecting top talent, providing continuous coaching, recognizing achievements, and holding individuals accountable for team development.
- Advocate for claims customer service excellence by understanding and exceeding stakeholders’ expectations.
- Identify changes in claim best practices and workflows to drive high-quality outcomes and develop training solutions to embed and sustain these practices within the organization.
- Identify technological changes to support these practices and workflows, collaborating with IT counterparts in design, build, and testing phases.
- Utilize data and analytics to make informed decisions and drive continuous improvement.
- Collaborate with internal and external business partners to ensure profitable growth.
- Develop coverage acumen and ensure proactive management of litigation by the team.
Education and Experience Information
- Significant experience in claims leadership roles within the insurance industry, with material experience in Construction Defect claim management.
- Multi-jurisdictional expertise.
- Bachelor’s degree or equivalent work experience required.
- Advanced degree, including Juris Doctor (.), preferred.
- Ability to manage a diverse group of claims teams located in multiple locations.
- Experience in directly managing and guiding a team of Managers responsible for overseeing all aspects of claims.
- Regular participation in claims roundtable discussions focusing on issues surrounding coverage, liability, and assessment of damages.
- Strong communication skills with the ability to present to senior leadership.
- Leadership skills including the ability to plan, organize, delegate, and develop direct reports.
- Ability to persuade and influence people through superior written and oral communications, explaining concepts clearly, effectively challenging ideas, and advocating own point of view.
- Possess emotional intelligence and self-awareness.
- Embrace changes and invite feedback related to performance, dealing constructively with criticism.
Salary Information
**Members Only** offers a competitive compensation package and excellent career advancement opportunities. The benefits include Medical & Dental Plans, Life Insurance (including eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling the attraction, retention, and development of the best talent available. Diversity is seen as more than just policies and practices; it is an integral part of who AmTrust is as a company, how it operates, and how it envisions its future.
