Injured Employee Advocate (Ombudsman IV)

Min 3 yrs required

Full-time

No

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SEO friendly job title: Injured Employee Advocate (Ombudsman IV) - Houston East

H1 and H2 friendly headings:

H1: Join Our Team at OIEC - Injured Employee Advocate (Ombudsman IV) in Houston East
H2: Passion for Public Service? Apply Now!
H2: Benefits of Working at OIEC
H2: OIEC - Helping Injured Employees with Workers' Compensation Claims
H2: Job Details for Injured Employee Advocate (Ombudsman IV)
H2: Qualifications and Preferences for Injured Employee Advocate (Ombudsman IV)
H2: How to Apply for Injured Employee Advocate (Ombudsman IV)
H2: Employment Preferences for Former Foster Youth and Military Personnel

Bold headlines in text:

- OIEC is Hiring: Join Our Team as an Injured Employee Advocate (Ombudsman IV)
- Enjoy a Rewarding Career in Public Service at OIEC
- Benefits of Working at OIEC: Hybrid Schedule, Generous Vacation and Sick Leave, Career Advancement Opportunities, and More!
- OIEC: Assisting, Educating, and Advocating for Injured Employees Across Texas
- Injured Employee Advocate (Ombudsman IV) - Assisting and Educating Injured Employees
- Hybrid Telecommuting Option Available for Injured Employee Advocate (Ombudsman IV) Position
- Requirements for Injured Employee Advocate (Ombudsman IV): College Degree and Experience in Claims Management, Insurance, or Workers' Compensation
- Preferences for Injured Employee Advocate (Ombudsman IV): Knowledge of Medical Terminology and Bilingual Skills
- How to Apply for Injured Employee Advocate (Ombudsman IV) at OIEC
- Employment Preferences for Former Foster Youth and Military Personnel at OIEC

being an ombudsman involves: assisting the injured employee one-on-one throughout the dispute resolution process; answering questions from the injured employee; reviewing claims for medical and income benefits; studying the case background on each claim; gathering and evaluating information (including medical records and letters from doctors); reporting and referring complaints; and tracking and providing information and claim status. this position:

assists and prepares the injured employee in mediations and/or formal hearings (proceedings) and provides routine updates to oiec clients about the status of their claim
educates the injured employee about the workers’ compensation dispute process and workers’ compensation law/rules
assists with referrals to social services with other state agencies
provides assistance in filing claims
assists with obtaining supporting claim documentation from doctors
contacts insurance carriers and medical providers to identify and resolve disputes
documents customer contact in a computer system
answers general customer service questions
performs other duties as assigned



additional job details:

this position may be eligible for hybrid telecommuting. bilingual english and spanish language skills (oral and written)



this position requires demonstrated knowledge of:

microsoft word and outlook



this position requires demonstrated skill in:

conflict resolution
assisting the public
handling and solving problems
interpreting and explaining laws and regulations
data entry and retrieval
use of correct grammar, punctuation, and spelling



this position requires the demonstrated ability to:

travel
multitask between different cases and meet deadlines
establish and maintain effective working relationships with a variety of individuals and groups
communicate effectively both verbally and in writing with all levels of employees and the public



how to apply

before you apply, please click, or copy and paste the following link into your browser for more information about working for the office of injured employee counsel (oiec): oiec link



all applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. resumes do not take the place of this required information. any request for reasonable accommodation needed during the application process should be directed to . please note: unless specifically and expressly stated otherwise, regular attendance is an essential function of every oiec job. in order to receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:



veteran: dd form 214
surviving spouse of a veteran who has not remarried: marriage certificate and dd form 1300 or appropriate documentation
orphan of a veteran killed while on active duty: birth certificate and dd form 1300 or appropriate documentation
spouse of a member of the us armed forces/texas national guard serving on active duty: marriage certificate and copy of spouse's active duty military orders
spouse of a veteran with disability and is the primary income for household: marriage certificate, veterans dd form 214, and va benefits summary letter showing disability rating



documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i

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