Client Services Senior Project Manager

Min 4 yrs required

Full-time

No

The Client Services Senior Project Manager is a full-time position that requires a minimum of 4 years of experience in the eDiscovery industry. The role is responsible for managing multiple projects and client relationships, ensuring high-quality service delivery and overall client satisfaction. The compensation range for this position is $91, - $183, USD annually, with the potential for an annual bonus.

Key Responsibilities:

- Primary liaison with key client representatives
- Drives overall client satisfaction through effective coordination and communication
- Establishes best practices and addresses prioritization issues
- Provides high-level consultative input on advanced analytics and technology-assisted reviews
- Prepares project forecasts and work schedules
- Verifies and communicates with both clients and internal partners to ensure quality and accuracy
- Manages and reports on project budget and financial status
- Provides strategic and tactical guidance for Client Services
- Proactively communicates with clients and addresses any issues that arise
- Maintains up-to-date records of project status
- Provides oversight for client-specific projects
- Demonstrates leadership and mentors team members
- Instills confidence with clients as a representative of Epiq's high-quality service delivery
- Assists with evaluating team bandwidth and delegating tasks
- Participates in regional and global initiatives
- Identifies areas for improvement and offers solutions

Qualifications:

- Minimum of 4 years of experience in project management within the eDiscovery industry
- Evidence of emerging leadership and staff development skills
- Demonstrated success in managing multiple simultaneous projects
- Strong oral and written communication skills
- Excellent client relationship management skills
- Knowledge of database design and management, data processing, and legal document review
- Ability to effectively control all aspects of a project
- Bachelor's degree required, JD or MBA a plus

Epiq is an equal opportunity employer and values diversity in its workforce. The company prohibits unlawful discrimination based on any impermissible basis, including but not limited to race, religion, ethnicity, sex, sexual orientation, gender identity or expression, transgender status, marital status, age, national origin, genetic information, disability, veteran status, or any other basis protected by applicable law. Epiq also takes affirmative action for minorities, women, covered veterans, and individuals with disabilities. Accommodations for applicants with disabilities are available upon request. Epiq also considers applicants with arrest and conviction records, in accordance with relevant law.

H1: Client Services Senior Project Manager
H2: Essential Job Responsibilities
H2: Qualifications & Characteristics
H2: Compensation Information
H2: Epiq's Equal Employment Opportunity Policy

Bullet Points:

- Responsible for managing multiple projects and client relationships
- Ensures high-quality service delivery and overall client satisfaction
- Provides high-level consultative input on advanced analytics and technology-assisted reviews
- Prepares project forecasts and work schedules
- Manages project budget and financial status
- Proactively communicates with clients and resolves any issues
- Identifies areas for improvement and offers solutions
- Minimum of 4 years of experience in project management within the eDiscovery industry
- Bachelor's degree required, JD or MBA a plus
- Epiq is an equal opportunity employer and values diversity in its workforce
- Accommodations for applicants with disabilities are available upon request.

Not specified

Eligible for annual bonus, health insurance, retirement plans

Not specified

Team leadership, project management, client relationship management, communication, budget management, strategic planning, analytics, technology-assisted reviews, process improvement

Bachelor's degree or equivalent industry experience, graduate degree (JD or MBA) preferred

Interested candidates can apply online through the company's website.

Qualification and Experience Bachelor's degree or equivalent industry experience, graduate degree (JD or MBA) preferred

Legal