Family Support Specialist

Full-time

No

FAMILY SUPPORT SPECIALIST (EFMP)
Department of the Air Force
Air Education and Training Command
Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to plan, update, implement, and administer the installation family support portion of the Exceptional Family Member Program (EFMP) in coordination with the EFMP-Family Support (EFMP-FS) Coordinator and EFMP Integrated Installation Support stakeholders with the Navigator serving as the lead for community outreach.
This job is open to

Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.
Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.
Federal employees - Competitive service

Current or former competitive service federal employees.
Federal employees - Excepted service

Current excepted service federal employees.
Individuals with disabilities

Land & base management

Certain current or former term or temporary federal employees of a land or base management agency.
Military spouses

Peace Corps & AmeriCorps Vista

Veterans

Clarification from the agency

Eligible NAF employees are considered under Hiring Path - "Federal employees-Excepted service"
Duties

Provides on-site, direct customer service at the squadron level, via satellite or embedded Military and Family Readiness Center (M&FRC) offices; serves as the EFMP consultant for unit consultations.
Provides non-clinical case management; conducts family needs assessments to identify and evaluate their situational stressors and determines services for appropriate assistance; provides tailored guidance regarding accessing services that are not standard across the DAF due to the individual local and state regulations, laws, and compliance for the location where the installation is located; and provides general support in navigating the EFMP resource system. Provides individual and family consultation services to include developing services plans with tailored family goals and objectives as well as warm hand-offs to gaining locations and various agencies.
Serves as primary POC for unit/community education, training, awareness, and outreach activities.
Provides a basic level of support to other Military and Family Readiness Center (M&FRC) programs to support a higher level of service to EFMP families.

Requirements
Conditions of Employment

Must complete initial online questionnaire and additional assessment(s) . Citizenship is required Males must be registered for Selective Service, see If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: / This position is subject to provisions of the DoD Priority Placement Program Disclosure of Political Appointments All federal employees are required to have direct deposit Work occasionally requires travel away from the normal duty station on military or commercial aircraft as well as travel in the local area by motor vehicle May occasionally be required to work other than normal duty hours (evenings, weekends, and holidays) Personal data to which the incumbent has access are controlled by the Privacy Act of 1974 and must be safeguarded appropriately

Qualifications
In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Professional and Scientific Positions to include the Individual Occupational Requirements (IOR) for the GS-0101, Social Science Series.

BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT:

BASIC REQUIREMENT: A degree (bachelor's or higher) in behavioral or social science; or related disciplines appropriate to the position. Note: you must submit a copy of your transcripts.

OR
Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. NOTE: You must submit a copy of your transcripts.

OR
Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-09, or equivalent in other pay systems. Examples of specialized experience includes: 1) Providing knowledge of the concepts, principles, theories, and practices relating to one or more of the social or behavioral sciences in relation to work in a family support capacity with special needs families. 2) Applying knowledge of the practical aspects of social services delivery systems, including those administered by federal agencies and non-standardized community and state service providers in the local area, as well as the variety of practices, procedures, and methods utilized for accessing them. 3) Conducting interviews with and counseling families and individuals with a wide variety of special needs, some of whom have multiple needs, to establish the nature and extent of concerns and issues, receive and assimilate information, encourage enrollment, aid in developing goals and plans, and determine appropriate referral services and/or options. 4) Establishing and maintaining effective working relationships using tact and diplomacy in interactions with leadership, on-and off base service agencies, state and local governments, and civic leaders to identify available services and gaps in services for families with special needs in a military environment, advocate for the families, and partner to achieve objectives. 5) Assessing and measuring organizational trends, concerns, and needs; identifying gaps in available services; reporting on; and providing recommendations for the development and implementation of effective plans and tools to address issues. 6) Communicating effectively orally and in writing.

OR
EDUCATION: Ph. D or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or . in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. NOTE: You must submit a copy of your transcripts.

OR
COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of your transcripts.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in­-grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

Knowledge of the concepts, principles, theories, and practices relating to one or more of the social or behavioralsciences in relation to work in a family support capacity with special needs families.
Knowledge of the practical aspects of social services delivery systems, including those administered by federal agencies and non-standardized community and state service providers in the local area, as well as the variety of practices, procedures, and methods utilized for accessing them.
Skill in conducting interviews with and counseling families and individuals with a wide variety of special needs, some of whom have multiple needs, to establish the nature and extent of concerns and issues, receive and assimilate information, encourage enrollment, provide assistance in developing goals and plans, and determine appropriate referral services and/or options.
Skill in establishing and maintaining effective working relationships using tact and diplomacy in interactions with leadership, on-and off base service agencies, state and local governments, and civic leaders to identify available services and gaps in services for families with special needs in a military environment, advocate for the families, and partner to achieve objectives.
Ability to assess and measure organizational trends, concerns, and needs; identify gaps in available services, report on; and provide recommendations for the development and implementation of effective plans and tools to address issues.
Ability to communicate effectively both orally and in writing.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (., Peace Corps, AmeriCorps) and other organizations (., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the . Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional . education program. It is your responsibility to provide such evidence when applying.

********************ADDITIONAL INFORMATION FOR ACTIVE DUTY SERVICES MEMBERS********************

ACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:

Name/Rank/Grade of Service Member
Branch of Armed Forces
Dates of Active Service (Start and End Date(s)
Expected Date of Discharge/Release from Active Duty
Terminal leave start date (if applicable)
Expected character of service (honorable or general) and type of separation (. separation or retirement)
Must be certified within 120 days of anticipated discharge
Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.

Note: The VOW Act provides tentative preference. If appointed, a DD Form-214 must be submitted upon receipt

Additional information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.

Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement.

If you have questions regarding this announcement and have hearing or speech difficulties click here.

Tax Law Impact for PCS: On 22-Dec-2017, Public Law 115-97 - the "Tax Cuts and Jobs Act of 2017" suspended qualified moving expense deductions along with the exclusion for employer reimbursements and payments of moving expenses effective 01-Jan-2018 for tax years 2018 through 2025. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit GSA Bulletin FTR 20-04 here for additional information.
Benefits

A career with the . government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Occupational Interaction
Occupational Reading

The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.

BASIS OF RATING: The assessments for this job will also measure

Knowledge, Skills and Abilities (KSA) as listed under Qualifications

Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable.

Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements
Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements.
Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements.

To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the assessment may also result in your removal from consideration.

ADDITIONAL INFORMATION

OPTIONAL DOCUMENTS:
Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (dated within last 3 years) showing the official rating of record signed by a supervisor.
Awards for Current Federal Civilian employees - List any awards received within the last 3 years on the resume.
Note: Applicant must not submit award Notification of Personnel Actions (SF50s).

Required Documents

The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications will be eliminated from consideration. Other documents may be required based on the eligibility/eligibilities you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents you must submit to substantiate the eligibilities you are claiming.

Online Application: Questionnaire
Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, . GS-0301-09. Current Federal Civilian Employees should list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume.
Transcripts/Registration/License: If qualifying based on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.
Veterans: If claiming VEOA, VRA or 30% Disabled Veteran - Submit VOW certification memo or copy of the official DD-Form 214, which must include the character of service (., with an honorable or general discharge). This will be annotated in block 24 on member copy 2, 4, or 7 of the DD-Form 214. If claiming 30% Disabled Veteran, you must also submit a VA Letter or a disability determination from a branch of the Armed Forces. NOTE: All veterans claiming 10-point preference must also submit a SF-15.
Current or Former Federal Civilian Employees (includes current Air Force employees): You must submit a legible copy of a SF-50, Notification of Personnel Action. The SF-50, block 24 must contain "1" or "2" AND block 34 must be a "1". Employees eligible under an OPM approved interchange agreement, block 34 may contain a "1" or "2".
Promotion Consideration: If you wish to be considered as a promotion candidate and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one-year time-in-grade requirements. You will need to provide additional SF-50s which clearly demonstrate you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within Grade/Range Increases, and SF-50s with an effective date more than one year old).
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here
Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the . Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the . Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply

Please read the entire announcement and all instructions before starting the application. To apply and be considered for this position, you must complete all required questionnaires, assessments and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 03/21/2024 , closing date of the announcement to receive consideration. The application process is as follows:

To preview the Application Questionnaire, please click the following link:

Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date, 03/21/2024.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBs you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your Assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources here.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click here Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Human Resources WILL NOT modify or change any answers submitted by an applicant.

Agency
Email

Y
Address

Keesler AFB
500 Fisher Street
Keesler AFB, MS 39534
US
Learn more about this agency
Next steps

Once your application package and online questionnaire is received you will receive an acknowledgement email.

If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be mailed to you.
Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) Policy
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request

Overview

Accepting applications

Open & closing dates

03/14/2024 to 03/21/2024
Salary

$72,553 - $94,317 per year
Pay scale & grade

GS 11
Location

Few vacancies in the following location:

Keesler AFB, MS
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent -
Work schedule

Full-time -
Service

Competitive
Promotion potential

None
Job family (Series)

0101 Social Science
Supervisory status

No
Security clearance

Not Required
Drug test

No
Announcement number

8V-AFPC-12353308-352832-RAS
Control number

781680500

more information on pcs requirements, may be found at: / this position is subject to provisions of the dod priority placement program disclosure of political appointments all federal employees are required to have direct deposit work occasionally requires travel away from the normal duty station on military or commercial aircraft as well as travel in the local area by motor vehicle may occasionally be required to work other than normal duty hours (evenings, weekends, and holidays) personal data to which the incumbent has access are controlled by the privacy act of 1974 and must be safeguarded appropriately

qualifications
in order to qualify, you must meet the specialized experience requirements described in the office of personnel management (opm) qualification standards for general schedule positions, professional and scientific positions to include the individual occupational requirements (ior) for the gs-0101, social science series. the certification memo must originate from the member's military service branch on official letterhead and contain the following:

name/rank/grade of service member
branch of armed forces
dates of active service (start and end date(s)
expected date of discharge/release from active duty
terminal leave start date (if applicable)
expected character of service (honorable or general) and type of separation (i. contact the hiring agency for more information on the specific benefits offered. , resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. you will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

occupational interaction
occupational reading

the resume/documents you submit must support your responses to the online questionnaire. your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. current federal civilian employees should list any relevant performance related rating and/or awards in your resume. basically qualified group: candidates in this category meet the minimum education and/or experience requirements. awards for current federal civilian employees - list any awards received within the last 3 years on the resume. online application: questionnaire
resume: for qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i. if your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. current federal civilian employees should list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. , on your resume. if claiming 30% disabled veteran, you must also submit a va letter or a disability determination from a branch of the armed forces. if you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the usa hire competency based assessments, based on your adjudication decision. the application process is as follows:

to preview the application questionnaire, please click the following link:

click the apply online button. the notification will be provided in your application submission screen and via email. if future applications you submit require completion of the same assessments, your responses will be automatically reused. agency
email

do. agency
email


address

keesler afb
500 fisher street
keesler afb, ms 39534
us
learn more about this agency
next steps

once your application package and online questionnaire is received you will receive an acknowledgement email. if you do not provide an email address, you are responsible for checking status updates and notifications in usajobs

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