Tax - Workflow Core Service Leader - Senior Manager

Min 10 yrs required

Full-time

No

Job Summary:

- Tax - Workflow Core Service Leader - Senior Manager position available in Dallas, Texas, United States at Deloitte Tax LLP.
- The position involves working on multimillion dollar, multi-year transformation programs for the Global Employer Services (GES) business.
- The candidate should have 10+ years of experience working on BPMS tools, with a preference for PEGA .
- A bachelor's degree in MIS, business, technology, or a related field is required, along with one of the following accreditations: CPA, licensed attorney, enrolled agent, or certification in project management, Six Sigma, or Microsoft solutions development.
- An advanced degree and previous experience at a Big 4 or large CPA firm is preferred.
- The successful candidate should have a strong understanding of Scrum and Agile development methodology, as well as experience with product development architecture.
- Excellent communication skills, both oral and written, are necessary for this client-facing position.
- The role involves managing vendor relationships, forecasting budgets, and ensuring on-time and within budget delivery of projects.
- The candidate should have the ability to work with large remote teams and prioritize effectively.
- Knowledge of user-centered design principles and proficiency in the use of analytic tools are also required.
- Industry knowledge and proficiency in Microsoft Excel and PowerPoint are preferred.
- The position requires a hybrid work model, with 2-3 days of in-person work per week.

Responsibilities:

- Partner with GES business to understand and anticipate market and operational needs and translate them into workflow service requirements.
- Build strong interpersonal relationships with leadership, senior management, and internal and external stakeholders.
- Implement the business vision for the Workflow Core Service and create a roadmap based on this vision.
- Manage the backlog and prioritize based on changing requirements.
- Oversee all stages of service creation, including design, development, delivery, and support.
- Monitor and evaluate progress at each stage of the process.
- Liaise with the delivery team and business stakeholders to deliver updates.
- Manage vendor relationships and forecast budgets for projects.
- Drive a high-performing culture focused on excellent client service by proactively uncovering functional gaps and determining solutions.
- Inform build/remediation estimation models, validate planning and build schedules, and deliver SDLC effectiveness/throughput in both production support and ongoing transformation.
- Act as the first point of escalation for urgent production support issues in the region.

Qualifications:

- Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week.
- 10+ years of experience working on BPMS tools (PEGA 7 or above required; experience with preferred).
- Bachelor’s degree in MIS, business, technology, or related field.
- One of the following accreditations obtained:
- Licensed CPA in state of practice/primary office if eligible to sit for the CPA.
- If not CPA eligible:
- Licensed attorney.
- Enrolled Agent.
- Certifications:
- Project Management Professional (PMP).
- Six Sigma (Black Belt).
- Microsoft Certified Solutions Developer (MCSD).
- Advanced degree such as Masters of Tax, JD, and/or LLM is preferred.
- Previous Big 4 or large CPA firm experience is preferred.
- In-depth knowledge of Scrum and Agile Software Development Methodology.
- Working knowledge of product development architecture.
- Ability to prioritize effectively.
- Excellent knowledge of user-centered design principles.
- Excellent oral and written communication with both internal and external clients.
- Excellent problem-solving and critical-thinking skills.
- Ability to work with large remote teams.
- Understanding of design quality standards.
- A history of consistently meeting client expectations and project deadlines.
- Comfortable working in a dynamic team environment where projects and deadlines often require multi-tasking and flexible work schedules.
- Proficiency in the use of analytic tools.
- Industry knowledge through prior work experience or GMS certification will be an advantage but is not required.
- Proficiency with MS Excel and MS Power Point.

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H2: Position Summary
H2: Work you’ll do
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Bold Headlines:

- Tax - Workflow Core Service Leader - Senior Manager position at Deloitte Tax LLP.
- Join the world's leading professional services firm and work on multimillion dollar, multi-year transformation programs.
- Opportunity to drive strategic initiatives for the Global Employer Services business.
- Client-facing role requiring excellent communication, consulting, and probing skills.
- Partner with GES business to understand and anticipate market and operational needs.
- Manage vendor relationships, forecast budgets, and ensure on-time and within budget delivery of projects.
- Hybrid work model with 2-3 days of in-person work per week.
- 10+ years of experience working on BPMS tools and a bachelor's degree in MIS, business, technology, or a related field required.
- Advanced degree, previous Big 4 or large CPA firm experience, and knowledge of Scrum and Agile methodology preferred.
- Excellent communication and problem-solving skills necessary.
- Deloitte's purpose is to make an impact that matters for clients, people, and communities.
- Opportunities for professional development and growth within the organization.

Not specified

Not specified

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Attention to detail, Prioritization, Multi-tasking, Client-facing, Communication, Consulting, Probing, Leadership, Relationship-building, Business Vision, Workflow Service Creation, Design, Development, Delivery, Support, Vendor Management, Budgeting, Forecasting, Performance Management, Functional Gap Analysis, Solutions Development, Escalation Management, Scrum, Agile Methodology, Product Development Architecture, User-centered Design, Problem-solving, Critical-thinking, Remote Team Management, Analytics, Industry Knowledge, MS Excel, MS Power Point.

Not specified

Interested candidates should apply through the Deloitte website.

Qualification and Experience Bachelor's degree in MIS, Business, Technology, or related field. Licensed CPA in state of practice/primary office, or licensed attorney, or enrolled agent, or certified in Project Management Professional (PMP), Six Sigma (Black Belt), or Microsoft Certified Solutions Developer (MCSD). Advanced degree preferred such as Masters of Tax, JD, and/or LLM. Big 4 or large CPA firm experience preferred. GMS certification a plus but not required.

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