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Customer Success Representative, LMLF
The candidate role is to increase revenue, usage and customer preference for company products, especially Westlaw. Will provide support to Client Managers and Product Specialists by teaming on new and ancillary sales, special offers and up-selling opportunities. Demonstrates strong customer relationship skills by cultivating, maintaining, and engaging customers on company and Westlaw products in order to promote usage and revenue growt...
The candidate will serve as the project manager for client engagements. Will include the management and supervision of client delivery teams and extensive interaction with client resources, including general counsel and other executive level stakeholders. Monitor, manage and improve workflow processes and strategic business plans to continuously hone efficiency, client satisfaction, and financial results. Participate in special projects to meet organizat...