Legal Staff Information Technology in San Francisco, CA

Law Firm

San Francisco, CA

Legal Staff Information Technology in San Francisco, CA

Legal Staff

4-6 yrs required

No

Job Title: Business Process Engineer

Job Responsibilities:
- Apply best of breed design principles to analyze current business processes and workflows, identifying areas for enhancement, particularly through process/workflow automation, artificial intelligence, and business intelligence.
- Assist in designing and implementing innovative legal and business administration processes that prioritize user needs and stakeholder satisfaction, leveraging technology, AI, automation, and business intelligence to streamline operations and improve client service delivery.
- Work closely with legal teams to understand their workflow requirements and challenges, developing solutions that enhance productivity and client service while maintaining the highest levels of confidentiality and ethical standards.
- Facilitate workshops and design thinking sessions to gather insights from end-users and stakeholders, ensuring their needs are at the forefront of process redesign efforts.
- Develop and maintain comprehensive documentation for process changes, including maps, personas, and flowcharts.
- Conduct user research and usability testing to validate process designs and ensure they meet user needs and expectations.
- Lead cross-functional teams in the implementation of process redesign projects, ensuring a seamless transition and minimal disruption to operations.
- Measure the impact of process changes on user satisfaction and operational efficiency, modifying designs based on developed KPIs and feedback.
- Stay informed about the latest trends in design and process improvement methodologies.
- Travel as needed.
- Perform other duties as assigned.

Education and Experience Information:
- 4-6 years of experience in business process engineering and process improvement.
- Legal experience preferred.
- Preferred Bachelor’s Degree in Engineering, Design, Business Administration, Information Technology, or a related field, with coursework in and demonstrated application design entered principles or user experience design.
- Strong familiarity with RPA, Document Automation, Generative AI, and Business Intelligence concepts.
- Proficiency in design and process mapping tools.
- Proven experience in business process engineering and process improvement, with a strong portfolio demonstrating projects where various design-centered principles were applied.
- Excellent discretion and judgment, with a keen understanding of the importance of confidentiality of data.
- Excellent analytical and problem-solving skills, coupled with a deep empathy for users and a passion for improving their experiences.
- Experience with user research, and usability testing methodologies.

Salary Information:
- Rochester, NY: $107,000 to $158,950
- Boston, MA: $118,000 to $174,900
- Chicago, IL: $118,000 to $174,900
- Los Angeles, CA: $118,000 to $174,900
- Washington, DC: $118,000 to $174,900
- New York, NY: $129,500 to $192,500
- San Francisco, CA: $129,500 to $192,500

The role may be eligible for additional contingent compensation based on factors such as work performance, geographic location, work experience, education, and qualifications. The salary range is the law firm's good faith estimate of the annual salary it reasonably expects to pay for the position at the time of posting.

The law firm is an Equal Opportunity / Affirmative Action Employer. Qualified applicants with arrest and conviction records will be considered for employment in compliance with applicable laws.

To comply with Federal law, the law firm participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.