Job Title: Account Resolution Specialist - Commercial
Job Responsibilities:
The Account Resolution Specialist operates under general supervision and is tasked with locating and contacting businesses and/or personal guarantors to secure payment of outstanding debts. This process must adhere to applicable regulatory policies, law firm guidelines, and client standards. Key responsibilities include:
- Sending form letters to businesses and/or personal guarantors to notify them and encourage payment of delinquent commercial accounts.
- Engaging with businesses and/or personal guarantors via telephone to ascertain reasons for overdue payments and attempt to resolve these payment issues.
- Calculating payment arrangements and negotiating settlements, which may require approval from supervisors or clients.
- Documenting the financial status of businesses and/or personal guarantors, detailing collection efforts, and updating notes within the law firm’s computer system.
- Contacting businesses, personal guarantors, and attorneys to provide status updates and request or supply additional information and documentation.
- Handling payments over the phone.
- Conducting searches using various skip vendor tools, internet, and public record sources to locate business and/or personal guarantor contact information.
- Making decisions regarding the next steps on the file and monitoring for any required documents.
- Utilizing all available options to achieve debt payment.
- Managing files in accordance with law firm and client standards.
- Maintaining professionalism in all interactions.
- Completing all required training applicable to the assigned position.
- Performing additional duties as requested or required.
Education and Experience Information:
Candidates for the position of Account Resolution Specialist are required to have:
- A high school diploma or general education degree (GED).
- 1-3 years of relevant experience in collections, accounts receivable, or a related industry.
- Preferably, experience in commercial collection (B2B).
- A goal-oriented mindset to achieve top performance on monthly revenue goals.
- Accurate typing and data entry skills.
- Basic computer operation knowledge, including internet research and Excel.
- The ability to maintain composure in difficult situations.
- Effective communication skills, both verbal and written.
- The ability to pass a background check and drug screen.
- Bilingual abilities are preferred but not required.
Salary Information:
The compensation for the Account Resolution Specialist starts at per hour or more, depending on experience, with a potential capped monthly bonus. Additional benefits include:
- Generous monthly bonus potential.
- Paid Time Off (PTO) totaling 16 days annually plus 9 company-paid holidays.
- Competitive benefits package, including Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance.
- Promotional opportunities within the law firm.
- Employee perks from various vendors, including Verizon, car dealerships, local movie theaters, theme parks, and more.
- Free parking and access to a free onsite fitness center.
- On-site "Bistro to Go" vending and fresh foods available.
Equal Opportunity Employer Statement:
The law firm is an Equal Opportunity Employer. It is required to notify all applicants of their rights under federal employment laws. For further information, applicants are encouraged to review the Know Your Rights notice from the Department of Labor.
