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Project Manager - eDiscovery-Ref. 13111 The candidate will consult with and advise Clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc. consistent with industry best practices and standards. Will proactively plan the workflow/requirements of each project with the client to ensure that the clientâ€™s expectations are fully understood and achieved. Gather requirements from the client and passing the same on to Operations via a work order. Manage the clientâ€™s expectations by providing routine detailed status updates and reporting. Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise.. Submit the requirements into the work flow system. Track progress internally to ensure timelines and budget management are satisfied . Serve as client advocate to champion the clientâ€™s needs internally to ensure that deadlines, project scope and expectations are understood. Provide updates on progress regularly as deemed appropriate during the client kick off meeting. Identify, address and document new internal processes to gain efficiencies or better client effectiveness. Communicate work instructions and client requirements in a clear and concise manner internally to Operations. Provide guidance, instruction and work direction for active projects to Operations as needed. Demonstrate and presentDiscovery solutions to existing and prospective clients. On-site client visits as required. Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies.. Obtain a working knowledge of the companies hosted review products. Drives overall client satisfaction through effective coordination and communication of client deliverables. Works with clients to establish best practices which meet their needs and address any prioritization issues that may arise. Must be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power Point. Should have a deep understanding of eDiscovery and the litigation support industry. Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements is essential. Excellent written and oral communication skill is essential. Must have 2+ yearsâ€™ minimum project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendor. Should have solid understanding of database design and management, data processing activities and legal document review requirements. Bachelorâ€™s Degree is preferred or equivalent combination of education and experience.
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