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Residential Advocate The candidate will monitor medications by writing in log and communicate problems to their supervisor. Completes all necessary paperwork including client logs, crisis sheets, information and referral intake, discharge forms, and all other required paperwork, inspects forms for accuracy Answers crisis line to converse and assesses caller’s appropriateness for admission to Harbor House or makes referral to other suitable community agency. Answers business line at Harbor House and conveys messages to staff or forwards to appropriate department. Attends and provides input to agency meetings, as assigned. Supervises clients and assists in the cleaning of the shelter and halfway house. Cooperates in maintaining coverage for the residential shelter and halfway House, which requires coverage seven days per week and up to twenty-four hours per day. Promotes the efficient and effective use of Agency resources, including both labor and consumable supplies. Complies with and supports others in complying with the Policies and Procedures of Harbor House, Inc.. Observes all rules of confidentiality as they relate to client information both internally and in dealing with outside individuals and/or agencies. Assumes responsibility for being knowledgeable about client rights and the procedures governing them. Provides support to Harbor House residents by listening and being empathic. Provide linkage and referral services to residents when needed, assist in teaching needed skills related to activities of daily living, and advocate for resident as needed. Handles crisis situations in a calm, quick and efficient manner and when necessary calls the Residential Manager, Case Manager, Counselor, 911 or the appropriate authorities as the situation demands. Interacting appropriately in a host setting and working cooperatively with staff members. Promote positive staff/client interactions through role modeling and teaching. Creating a welcoming and calming atmosphere and role modeling effective conflict resolution. Ability to maintain appropriate professional and personal boundaries with staff and clients. Assumes other duties and responsibilities as assigned by the Chief Operating Officer. Relates to other persons and tolerates personal differences in values and opinions which include sensitivity to PFCS service population’s cultural and socioeconomic characteristics and treatment needs. Responsible for transporting clients when needed to appointments or treatment meetings using company van or personal vehicle. Maintain a valid driver’s license in the state of Ohio with insurance coverage of at least $100,000 per occurrence and $300,000 aggregate per year. Maintains regular and reliable attendance. May be involved in the planning, organization, and implementation of special events or department specific projects or seasonal program changes. In times of need, may be asked to complete related duties other than those indicated above as assigned by their supervisor. Provide direct client support services twenty-four hours a day, seven days a week. Responsible for monitoring the household and supervising client’s activities in addition to crisis intervention. Helps to acclimate new residents to the halfway house and shelter life. Able to ascend and descend stairs to perform routine checks on clients. Must have Bachelor’s/Associates Degree or enrollment in college with a major in sociology, psychology, criminal justice or related field; or appropriate work and/or life experience. CDCA Preferred. Bachelors or better in Sociology or related field desired. R-Client Relations; Novice; R-Community Outreach; Novice; R-Crisis Intervention; Novice; Behaviors preferred.
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