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Private Wealth Advisor Director The candidate will act as the primary point of contact for the prospect and client relationship. This sales and relationship management role will attract, retain and grow a portfolio of prospect and client relationships by providing a consistently exceptional prospect and client experience and expanding the company share of wallet. Will demonstrate the understanding of and care for the client through the proactive delivery of holistic advice and solutions designed to meet the client’s specific needs. Utilizing an advisory-based financial planning approach, the Private Wealth Advisor will lead and manage prospect opportunities and client relationships and coordinate an integrated team of subject matter experts to craft and execute creative solutions for the client. Effectively expand client relationships to grow revenue to achieve sales targets through increasing company share of wallet through the acquisition of increased investment, loan , deposit, financial planning , mortgage or client centered services. Expand banking and investment services to affiliated family members, friends or advisors. Seek introductions and referrals from client to grow business practice. Plan client calls effectively and systematically and monitor client base for opportunities to leverage existing relationships. Ensure all client experience standards are met and that clients are tiered properly and proactive outreach is met. Lead and assist with the creation, management, and implementation of prospect presentations, client relationship plans, relationship reviews, and financial plans. Lead Annual Client Review with team members to evaluate changing needs, increase communication with client, and implement the Client Experience. Conduct at risk analysis for clients on a regular basis to increase client retention. Receive introductions from and make introductions to company partners in Commercial, Investment Banking; Mortgage Lending, BHFA, Premier Banking or Retail Banking for client or client family members and friends. Primary responsibilities for agenda preparation for each meeting and pre work with teams to make sure a multi-disciplined area of subjects of opportunity or challenges are covered. Look for opportunities to optimize clients to Ultra High Net Worth segment to better meet client needs or growing service requirements. (CTCmyCFO, Cedar Street and Delaware Trust company). Evaluate client base for proper channel alignment, and offer introduction to more appropriate channel partner if client no longer fits company target client criteria. Work with internal team, outside attorneys, accountants and subject matter experts to effectively coordinate delivery of an exceptional client experience. Bridge the disciplines together in all client communication, especially marrying the banking side with the trust and investment side when a full relationship exists. Work to solidify team behaviors. Introduce subject matter experts to the client. Demonstrate a genuine desire to help clients achieve their financial goals. Take timely and appropriate action to convert emerging client needs into new business opportunities and lead the subject matter expert team to close new business. Proactively identify client needs and listen effectively to concerns in order to accurately diagnose and facilitate resolution of client issues. Provide consistently superior service by exceeding client’s expectations while understanding and complying with company policies and governmental regulations. Work with multiple generations to deepen relationships and prevent risk of loss at death. Assist with client entertainment; follow up with clients on invitations to events/activities. Develop and leverage a personal network in the local community and serve on community boards. Leverage trusting and reciprocally beneficial relationships with Center’s of Influence to produce referrals. Clarify with client on a recurring basis the value of the Private Wealth Advisor role in their relationship. Each year prepare a written bullet point report on the value that was provided to your clients for review at the annual client review meeting. A Bachelor’s Degree Required. MBA, CPA, CTFA, and / or JD or equivalent experience is a plus. Should have 10+ years of experience in dealing with HNW clients and equivalent knowledge base. Equivalent knowledge base can include to, CFP designation or intent to pursue, with experience as a practicing financial planner a plus Broad knowledge of all facets of wealth management.
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