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ProfileClient Services Coordinator The candidate will require daily correspondence between the Clients and the Records team managing Records caseloads. Professionally handle incoming requests via phone and email from Clients and ensuring issues are resolved both promptly and thoroughly. Handle client request and thoroughly educate them on company procedures. Provide Quality service in areas of handling inquires, troubleshooting and account assistance. Accurately assist Clients in compliance with State and Federal Rules of Civil Procedure. Expedite Records requests with Custodians when required by Clients. Paralegal degree and/or certification preferred. Should have knowledge of HIPAA regulations/Privacy Laws. Must have proficiency with Microsoft Office (e.g., Excel, Word, and Outlook). Knowledge and understanding of Meta Records 8 (preferred, will provide training) is needed. Experience working in a client facing role is needed. Should have experience in handling high pressure situations.
Courtroom Sciences Inc.
4950 North OConnor Road
Corporate Plaza One, First Floor
Irving, TX 75062-2718