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Legal Staff Paralegal in Jacksonville, FL

VyStar Credit Union Jan 08,2019 Dec 22,2018 Location USA Jacksonville FL
This job is expired...

Public Interest

Legal Staff

Family Law

Trusts and Estates

Min 2 yrs required

Profile

Legal Specialist Duties: Responsible for legal processing responsibilities and account documents specifically for IRS levies, child support levies, garnishments, delinquent taxes, guardianships and quality control of Trust accounts, Estate accounts, and power of attorney documents using time management, planning, organization and prioritizing, and attention to detail to meet deadlines. Demonstrates the utmost confidentiality when dealing with legal actions to ensure does not incur legal fines, endure privacy complaints and other legal situations. Handles the initial review and processing of the above legal processes. The legal processing responsibilities are highly confidential and have a demanding production oriented work schedule. Responds to Legal Processing Group emails and calls in a phone queue within expected service levels and telephone guidelines. Responsibilities include: a) assisting with the records retention of processed legal documents; b) providing information for monthly reports for compliance and accounting purposes; and c) performing transactions and maintenance on the core system. Performs the processing of Garnishments, IRS Levies, Delinquent Tax Notices, Child Support Freezes (“legal processes”), and the quality control of Estate Accounts, Trust Accounts and Guardianship documentation; and the review and approval of Power of Attorney Documents, according to IRS Codes, federal regulations, work procedures and VyStar policies and procedures. Collaboratively works with the Lead Legal Coordinator to ensure the timely and accurate completion of these legal actions and other work processes. Records and takes initial action on legal processes to meet required deadlines according to statutes, federal regulations, and as outlined in work procedures. Ensures proper and complete documentation of all steps in the process is followed in accordance with established policies and procedures; including but not limited to: accurately documenting receipt of aforementioned legal documents; and inputting essential data identifying the parties and dates into the appropriate databases or spreadsheets. Prepares standard letters to members or the various government and state agencies when responding to the legal actions. Answers general member questions and employee inquiries relating to legal processes. Refers unresolved matters to the Lead or the Manager with solutions and alternatives, as appropriate. Reviews the legal processing processes and keeps work procedures up to date. Interacts with various government and state agencies as required. Performs transactions in the core system when freezing accounts, transferring funds to the garnishment general ledger and assessing legal processing fees. Issues checks to government agencies and the IRS as indicated in the freeze orders according to regulations, statutes and IRS codes. Performs file maintenance in the core system to ensure accounts are properly flagged and/or monitored for accurate reporting and the necessary actions takes place. Performs quality control of Trust accounts and Estate Accounts by validating the documents receiving from Member Services, ensuring the accounts are flagged properly, and documenting receipt of required documentation. Escalates issues to the Lead Legal Coordinator for next steps. Prepares and processes the documents needed to handle Guardianship orders and the tracking these orders on the designated spreadsheets. Reviews and approves Power of Attorney documents that are received from Member Services and/or processing through tracking systems. Reviews the documents for compliance with Florida Statute requirements and work procedures. Documents receipt of the required documents and inputs data in the designated spreadsheets and document imaging system. Exercises critical thinking skills when evaluating Power of Attorneys documents. May generate the standard letters and perform transaction as needed for the power of attorney rejection process. Processes actions for deceased trust accounts utilizing the Deceased Processing Worksheet and perform the disbursement to the appropriate successor or trustee. Contact members as necessary to closeout deceased trust accounts. Directs all legal matters not stated above to the Vice President for handling. Maintains high quality control processes to ensure accuracy and completeness while ensuring confidentiality throughout the entire process, including archiving of completed processing. Utilizes complex electronic databases or spreadsheets used to systematically process legal actions. Make recommendations/suggestions on improving and streamlining processes, employee tasks/transactions, and member information. Provides or maintains information and/or spreadsheets needed to identify trends and corrective actions. Exhibits courteous and professional telephone etiquette in all member and peer contacts while conducting effective fact finding and addressing legal inquiries. Uses reflective listening and proper telephone etiquette on the phone. Utilizes technology to respond to emails and calls from the phone queue. Maintains the security of all legal processing records according to the records retention schedule and work procedures. Maintains a zero-tolerance and the utmost confidentiality for disclosing any information to co-workers or others not specifically involved in the handling of or having managerial responsibility for legal documents. Escalates issues related to the above related legal processes to the Lead Legal Coordinator, Manager or Vice President as issues arise. Maintains a strong knowledge of the various regulations such as Regulation CC, Bank Secrecy Act, NCUA share insurance and Membership Booklet and privacy notice. Focus your full attention by carefully listening to and observing client or member. Consistently be friendly and approachable. Demonstrate your care. Understand Listen empathetically and ask questions (70%/30% rule). Recommend solutions based on your member’s needs and objectives. Ensure that member’s expectations were exceeded. Verify necessary follow-up actions.

Qualification and Experience

Qualifications: High school diploma. Two year college degree in criminology, legal studies, business, or accounting is preferred. 2+ years of experience in a financial institution in the deposit operations or member service operation is preferred. Experience as a Paralegal, Legal Secretary or working in an attorney’s office or law enforcement agency related to legal processes. Adequate knowledge and understanding of legal terminology and language used in the designated legal processing areas. Must have excellent interpersonal skills and enjoy talking and assisting employees and members on the phone and through other technology. Must be able to listen, use reflective listening, and communicate clearly and in a professional manner on the phone and in person using proper telephone etiquette. Must be able to respond to emails and calls in a phone queue with expected service levels and telephone guidelines. Must maintain a professional behavior, be proactive, and be effectively resourceful. Must be a motivated, committed to accuracy, detail oriented, able to problem solve and use critical thinking, and manage a myriad of responsibilities in an organized and timely manner. Must be able to maintain a strong working knowledge of deposit and loan products, credit union products and services, processing, and regulations such as Regulation E, Regulation D, Regulation CC, Bank Secrecy Act, Florida Statutes, Federal Regulations, and Membership Booklet and Privacy Notice. Proficiency with Microsoft products including Word, Excel, and Outlook. Must be able to gain proficiency using document imaging systems, Right Fax, and other technology. A working knowledge of Microsoft Access or other database programs is a plus. Analytical skills and the ability to work with complex technical issues along with the ability to effectively communicate both in writing and orally with members, attorneys, court professionals, government agents, management and employees. Must be able to maintain confidentiality during the course of performing duties.

Additional info

Ref. R0002825

Company info