Job Details

Regulatory Compliance Manager Consumer Litigation

Company name

Netflix, Inc

Organization Type

In-House

Job Type

Legal Staff

Date Last Verified

May 24,2019

Valid Through

Sep 06,2019

Posted on

Apr 06,2019

Years of Experience

5-10 yrs required

Location

Los Gatos, CA, United States

Employment Type

Full-time

Industry

Legal
Practice Area
Litigation >> Litigation - General/Commercial
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Regulatory Compliance Manager - Consumer Litigation
The candidate responsibilities will include: Log, review and timely escalate matters as needed to facilitate proper handling. Handle all phases of consumer litigation including service, validation of legal documents, research and investigation of the claim, information gathering, to drafting, and filing a response. Proactively utilize customer service tools and resources necessary to investigate claims. Research and draft responses to escalated questions and issues raised by customers, customers' attorneys, and other representatives. Engage, negotiate rates, and manage outside counsel (includes reviewing documentation and responses provided by outside counsel) as required for legal proceedings. Maintain and update internal documentation regarding consumer litigation compliance including case-specific documents, as well as summaries of legal research, approach to issues and/or regulators, responses to customers, and metrics. Work closely with engineering and product teams across the company to help develop and test relevant tools. Organize, log, and maintain accurate data regarding the volume and types of consumer claims for reporting purposes and to drive product and customer experience improvements. Perform various administrative tasks and backup support for general litigation, regulatory, privacy teams as needed. Should have 5-10+ years of substantial experience in consumer litigation as a paralegal or legal manager at a multinational company or law firm. Foreign language fluency is strongly preferred - German, Korean, or Spanish is a plus.

Company info

Hiring Coordinator
Netflix, Inc
100 Winchester Circle
Los Gatos, CA 95032

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