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Years of Experience
Date Last Verified
Senior Manager, Governance and Compliance, Residential Development and Management The candidate provides guidance and support for multiple brands of managed luxury residential projects from the beginning of the development process through the term of the association’s management agreement. Projects and associations supported may include a mixture of condominiums, homes, condo hotels, and commercial units or hotel. The position works closely with associates of the Law Department and with external legal counsel in the review of residential development documents, and with on-site leaders responsible for fulfilling the obligations of the management agreements associated with more than 50 residential locations. Develops, coordinates and conducts webinars and site-specific association governance training. Interfaces with the Law Department and Residential Brand Marketing to develop mailing standards, meeting materials standards, and board relations materials and with the Area Director of Performance Improvement and Development to create governance e-learning modules. Serves as a liaison between the on-site leadership and the Law Department. Assists on-site Directors of Residences and Corporate Finance in researching ownership and allocations for budget purposes. Position is responsible for supporting associations, the majority of which were not developed by Marriott and must be adept in doing business under those circumstances. The Senior Manager is responsible for ensuring the timely and complete turnover of the Association from the developer to the Owners. Travel to Corporate and site locations is required. Review project documents, some which impact the development transaction negotiations and some that impact residential operations and property management; provide feedback on issues, problems and inconsistencies among the interrelated documents impacting both the governance and compliance of the project or which may be problematic for effective management of the association. Develop and implement association governance processes and standards. Analyze compliance issues and recommend corrective action. Provide feedback and high-level guidance relating to site-specific governing documents. Develop appropriate internal and external business relationships. Conduct on-boarding sessions for new residential property managers. Develop and deliver site-specific governance training for new General Managers, Director of Residences and administrative staff. Develop site-specific timelines, summaries of documents and reference materials. Ensure compliance with statutory management firm and individual licensing requirements. Develop tools for use in measuring compliance of key governance deliverables. Conduct random on-site governance audits. Keep abreast of property management trends and statutory changes. Serve as team leader for association recordkeeping administrators. Conduct annual performance appraisal with direct reports, if any. Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk. Responsible for own work and contributing to team, department and/or business results. May direct work of management or non-management staff. Assists more senior associates in achieving business results by: Identifying opportunities to enhance the effectiveness of business processes. Providing training and technical guidance to senior staff and less senior staff. Serves as a point of contact for problem resolution. Participating in setting department operating plans. Recognizing and celebrating team successes. Achieving results against budget within scope of responsibility. Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. Performs other duties as appropriate.
Qualification and Experience
A Licensed Community Association Manager (Florida) required (within 6 months of hire). Should have National Certification for Community Association Managers (CAMICB) Certified Manager of Community Associations (CMCA) certification recommended. College graduate preferred. Should have 7 years prior experience working as an association manager, in another related real estate position, or as a paralegal. Must have working knowledge regarding legal research. Experience in contract review and understanding of contract terminology is required.
Job Number 180009UQ
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