Job Details

Legal Staff Paralegal in Austin, TX

Organization Type

In-House

Job Type

Legal Staff

Date Last Verified

Aug 19, 2021

Posted on

Jul 16, 2021

Years of Experience

Min 2 yrs required

Location

Austin, TX, United States
Practice Area
Litigation >> Litigation - E-Discovery
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Project Manager - eDiscovery
The candidate will be responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success. Responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the work flow system in preparation of client delivery. Further, the Project Manager is responsible for tracking progress internally to ensure timelines are satisfied. Project Managers are responsible for managing the client’s expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered. Consult with and advise Clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc. consistent with industry best practices and standards. Proactively plan the workflow/requirements of each project with the client to ensure that the client’s expectations are fully understood and achieved. Gather requirements from the client and passing the same on to Operations via a work order. Manage the client’s expectations by providing routine detailed status updates and reporting. Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise. Submit the requirements into the work flow system. Track progress internally to ensure timelines and budget management are satisfied. Serve as client advocate to champion the client’s needs internally to ensure that deadlines, project scope and expectations are understood. Provide updates on progress regularly as deemed appropriate during the client kick off meeting. Identify, address and document new internal processes to gain efficiencies or better client effectiveness. Communicate work instructions and client requirements in a clear and concise manner internally to Operations. Provide guidance, instruction and work direction for active projects to Operations as needed. Demonstrate and present solutions to existing and prospective clients. On-site client visits as required. Maintain a general understanding of industry and trends and a thorough understanding of all company products and services and technologies. Obtain a working knowledge of the companies hosted review products. Drives overall client satisfaction through effective coordination and communication of client deliverables. Works with clients to establish best practices which meet their needs and address any prioritization issues that may arise. Must be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power Point. Must have a deep understanding of eDiscovery and the litigation support industry. Should have 2 years’ minimum project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendor. Bachelor’s Degree preferred or equivalent combination of education and experience.

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