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Customer Support Associate-immigration The candidate will answer a variety of customer questions via email and phone – technical questions, billing questions, general questions about how Envoy Global works, etc. Will help new customers understand how to use web application. Proactively contact customers who might need extra help. Turn customers into loyal firm Global fans. Help triage the communication center with our legal team by employing critical thinking skills to direct questions to the correct team, as CS cannot provide legal advice. Should have 2-4 years of experience in a customer service role. A background as a paralegal is great plus. Excellent written communication skill is essential. Experience working within a company’s platform on both internal and external communication is essential. A knack for staying positive and focused when things get busy – ability to handle surges in communications without getting flustered is essential.
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