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Carrot Peelers, Sales, Personality and Your Job Search
Law Firm
Legal Staff
Min 1 yrs required
Inbound Call Agent Duties: Responsible for tasks associated with inbound call routing duties. Duties entail logging on to an automatic call distribution system and transferring the incoming calls to the appropriate party utilizing a fully automated point and click system. Responsible for greeting all consumers that contact our office and following appropriate security procedures (i.e., following proper customer ID requirements and providing required disclosures). Administrative functions will include proper account documentation. Utilization of the RMS system to look up debtor information and route the calls to appropriate collector and/or supervisor in the appropriate department if necessary. Adhere to client and firm identification and disclosure standards at all times Work on special projects as needed. Performs other administrative duties as assigned.
Qualification and Experience
Qualifications: Experienced with listening and responding to customers’ needs and concerns in a outgoing manner. Positive attitude with customer service oriented skill set. Ability to handle a high call volume and speak clear and concise. Ability to follow company and client security procedures. Possess professional demeanor, mannerisms and friendly personality. Positive attitude with customer service orientated skill set. Ability professionally to interact with office personnel, visitors and clients in person and on the telephone. Ability to work in a fast paced environment. Proficient with MS Word & Excel. Dependability & Punctuality. Preferred Qualifications: Previous Collection Experience. Bi- lingual. Weekly Schedule: Monday – Thursday 10:00am – 7:00pm Rotating Friday Shift 8:00am – 2:00pm or 1:00pm – 7:00pm
Job ID: 2019-1547. No Phone Calls.
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