Job Details

Senior Claims Team Leader (Remote)

Company name

Organization Type


Job Type


Date Last Verified

Jan 06, 2022

Valid Through

Apr 21, 2022

Posted on

Nov 15, 2021

Years of Experience

7-10 yrs required


Chicago, IL, United States

Employment Type



Practice Area
Insurance Defense >> Insurance Defense
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Senior Claims Team Leader
The candidate will lead and manage a team of senior claims adjusters and examiners. Handle all standard /complex claims types, in both lead and following capacity, including high profile claims. Ensure claims handled within authority limits and in line with AGCS Claims Standards procedures and guidelines. Utilize third party service providers to achieve economical results and to provide a high-quality service to all internal and external customers. Develop and maintain strong relationships with brokers and clients. Lead and manage team of senior claims adjusters and examiners, manage cost center budget within plan, training, developing and coaching of less experienced staff. Manage technical referrals as appropriate, Delegate work as appropriate. Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems; Proactively review late/nonpayment of premium and support credit control process with Underwriting / Accounts; Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends. Investigate standard/complex claims, including coverage determination and evaluation of loss exposures. Determine appropriate reserving levels. Select and direct independent external service providers (e.g. Loss Adjusters). Proactively discuss and review contentious, large and complex claims with fellow adjusters and management to obtain opinions/feedback. Settle standard/complex claims through payment or denial. Negotiate to ensure efficient and competitive settlement; Ensure unpursued claims are settled in accordance with settlement guidelines; Support subrogation processes. Ensure all claims handled within authority limits, and in line with AGCS Claims complex procedures and guidelines: Refer cases outside of authority level, preparing referral documentation and materials as appropriate. Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters; Undertake audits of external service providers as appropriate. Participate in meetings with clients to promote AGCS claims handling capacities. Proactively liaise with MMC on market management initiatives; Positively represent AGCS externally to the market; Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, MMC, ARC, Operations; Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders. (e.g. third party adjusters). Should preferably have a degree in Economics, Law, Insurance or other appropriate discipline. Should have 7-10 years of experience and specialized understanding of LoB products and portfolio with technical specialist knowledge. Management of systems (e.g. Wins, Global Genius) is a plus. Completion of professional insurance qualification (e.g. CII) is required.

Additional info

Req ID: 1199.

Company info

Hiring Coordinator
225 W. Washington Street
Suite 1800
Chicago, IL 60606

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