Job Details

Manager Of Client Services

Company name

Epiq Systems, Inc.

Organization Type

In-House

Job Type

Attorney

Valid Through

Oct 24,2019

Posted on

Jul 11,2019

Location

Lake Success, NY, United States

Employment Type

Full-time

Industry

Legal
Practice Area
Corporate >> Corporate - General
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Manager of Client Services
The candidate will serve as the primary leader in executing the following: 1) project management oversight and coordination of major settlements, both class action and government based, 2) internal team leadership and development, 3) oversee trafficking of work through all functional departments, 4) work collaboratively with Operations Managers to identify and execute on process improvement initiatives. Ensures overall satisfaction through the coordination and execution of all client deliverables. Works collaboratively with the Operations Managers to identify and execute on process improvement initiatives. Provides managerial and strategic guidance to the development of Epiq's best practices for Class Action Client Services as well as cross-functionally with other operational groups. Works with clients to establish best practices which meet client needs and address any prioritization issues that may arise across projects. Provide substantive oversight to client-specific projects, managed on a day-to-day basis by project managers. Creates project forecasts and work schedules to be implemented by project managers. Ensures that client and project requirements are being met by meeting on a regular basis with project teams. Ensures that new team members are appropriately on-boarded and briefed on project requirements. Consistently delivers proactive communication with clients and serves as point of escalation when necessary. Provides team leadership to professionally develop and motivate staff members and allows them to assume additional responsibilities and growth opportunities within the organization. Instills confidence with the client and serves as the public face of Epiq’s high-quality service delivery offering. Manages and reports to clients and internal stakeholders on project, budget and financial status. Should have significant client services management experience preferably in the legal services industry. Should have advanced degrees (such as a JD or MBA) and a Project Management Professional certification.

Company info

Hiring Coordinator
Epiq Systems, Inc.
501 Kansas Avenue
Kansas City, KS 66105-1309

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