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Organization TypePublic Interest
Years of Experience
Date Last Verified
Immigrant Legal Center The candidate will welcome immigrants into communities by providing high-quality legal services, education, and advocacy. Will be responsible for processing applications over the telephone from callers applying for non-profit immigration legal assistance from a collaborating immigration legal service provider (ILSP). Makes decisions regarding eligibility for service using established guidelines through the use of software, and assists callers by gathering information and directing them to appropriate resources. May, if appropriate, convey to callers legal advice provided by an attorney, and may provide limited advice regarding limited immigration legal matters after obtaining Department of Justice (DOJ) Accreditation. Answer and screen NILAH calls to determine eligibility for ILSP services and potential ILC conflicts of interest; Obtain eligibility and case information from caller to relay to attorney; Relay eligibility and, if applicable, legal facts and advice given by an attorney, to the client; Follow up by sending written materials (e.g. private attorney list) to client, if applicable, and careful documentation of all information in ILC case management system. Maintain communications with other NILAH collaborating organizations, and ILC programs and offices on eligibility criteria, capacity, and eligible cases. Maintain waitlist, and, if necessary, send time-out letters. General office/case support and administration when able. Assist in compiling and analyzing data for requested NILAH reports. Prepare for and participate in NILAH committee meetings when appropriate. Complies with all ILC policies and procedures. High School Diploma or equivalent required. Some college or formal education preferred. Must have experience making direct contact, delivering customer service, and the ability to work with people in distressing situations. Must have ability to effectively communicate in English and Spanish, as well as utilize interpretation services in order to communicate with callers who speak a variety of languages.
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Company infoMindy Rush Chipman