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Years of Experience
ProfileBenefits Analyst II The candidate will review, analyz, and process incoming transactional legal documents for TSP participants. Analysts review legal documents for validity in accordance with the Code of Federal Regulations (CFR) and FRTIB policies and guidelines. Will research and review accounts, data entry, sending appropriate notices, and communicating with various entities (e.g. the FRTIB, governmental agencies, law firms, participants, and potential payees) towards resolving processing issues. Work under the direction of a Group or Team Lead. Validity determinations and communications are made by the Analyst and confirmed by a quality control benefits analyst. Utilize sound judgment and making independent analytical determinations as to validity of incoming legal submissions. Thorough and comprehensive working knowledge of the particular area of work responsibility assignment. Processing cases within client-specific case managements systems (CODIS and CaMS) for which training will be provided. Ensure the accuracy of data input into the applications used to process the legal case and the accuracy and correctness of all outgoing correspondence. Interpret guidance provided by the FRTIB in accordance with the Code of Federal Regulations and applying the regulations, directives, and interpretations to determine the validity of incoming documents required by the specific workflow. Provide timely responsive customer service to various inquiries from multiple sources and stakeholders, such as participants, confirmed or potential payees, legal representatives, and financial institutions. Communicate effectively both orally and in writing with the FRTIB and TSP Call Centers to provide information and obtain additional information pertinent to resolution of the legal case. Communicate with participants, attorneys, third parties, financial institutions, government agencies, and potential (as well as confirmed) payees in accordance with the Privacy Act. Perform other duties of a similar nature or level.
Qualification and Experience
The candidate should have Bachelor's degree and 1-3 years of relevant experience. Benefit Plan Administration Benefits regulations Human resources Paralegal Certificate Familiarity with the U.S.C., C.F.R., and the Privacy Act; legal experience or background, such as a paralegal certificate, preferred. Strong communication (written and verbal) skills required to communicate effectively with participants and potential payees. Attention to detail and strong organizational skills are needed. Strong customer service skills are needed. Working knowledge and experience of computer applications, including MS Office, and/or business office systems. Handling difficult and sensitive situations, using sound and independent judgment within general policies and guidelines is needed.
Serco Group plc
16 Bartley Wood Business Park
Hook Norton, UNITEDKINGDOM(GENERAL) RG27 9UY