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Customer Success Representative, Inside LMLF The candidate meets and exceed goals of increasing customer usage and retention through dynamic and customized telephone and web trainings and other related account activities. Closely partner with appropriate field team and others on a formal and informal basis to achieve customer training and usage/revenue goals as well as participate in territory strategy and drive overall customer satisfaction. Grows assigned revenue by effectively partnering with appropriate Sales Representatives to conduct quality pre-sale demonstrations and trainings and by asking probing questions to uncover potential product needs. Delivers exceptional customer service to large and medium law firm customers. Develops a virtual presence in law firms via telephonic and web-based communication. Maintain a superior level of knowledge and understanding/expertise on Westlaw, other business of law products and practice areas relevant to law firm customers. Maintain high level of knowledge and understanding of the business, systems, promotions and firm’s objectives and all other applications as appropriate. Promote new products. Accurately log and reports daily activities via various business systems and departmental processes. Perform other related duties/special projects as directed by management in a timely and accurate manner. Must have JD degree or equivalent legal experience with bachelor's degree. Should preferably have 1-2 years of legal experience. Experience in law firm setting or with law firm customers is preferred. Strong communication and presentation skills (both verbal and written), especially via telephone is required. Experience/background in online legal research tools is needed. Computer proficiency, including Microsoft Office suite and internet is must.
Req #: JREQ099070
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