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Cilent Representative, LMLF The candidate will provide support to Client Managers and Product Specialists by teaming on new and ancillary sales, special offers and up-selling opportunities. Cultivating, maintaining, and engaging customers on firm and Westlaw products in order to promote usage and revenue growth objectives; makes customers and their interests a primary focus of one’s actions. Uses appropriate interpersonal styles and communication methods necessary for Large and Midsize Law firms in order to gain acceptance of a product, service, or idea from prospects and clients. Partners with field sales/product specialists to meet territory goals. Desires and acquires knowledge within a specialized practice area in order to effectively understand the overall needs of the customer. Exhibits a positive service aptitude, and can identify opportunities within accounts; understands competitor products and builds effective relationships and product solutions to build preference for firm products. Provides product training and demonstrations for existing and/or potential customers through customer visits, online training and/or trade shows. Works with Client Managers, Sales Executives and Regional Management in achieving regional and divisional goals. Builds strong relationships within accounts to help identify opportunities for up-selling and new products sales. Assist in developing, marketing, and conducting training classes at customer locations. Assist in other marketing efforts, including trade shows, topical seminars, and new product releases. Partners with Education Training Managers, Marketing, Sales Executives and Legal Technology Specialists in order to create successful communication, education and training on Westlaw products. Must have JD degree. Should have strong communication, presentation and Westlaw legal research skills. Customer service orientation and experience is required. Sales experience and aptitude is a plus. Proficient in MS Office/internet is needed. Legal practice experience is preferred.
Req #: JREQ094863
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