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ProfileProgram Manager, Vendor Services/PTAC The candidate will be managing the administration and development new programming, including managing the program administrator vendor, in cooperation with SBS, City Hall and Agency partners. Developing and managing standard operating procedures (SOPs), internal and external communications, and data/reporting standards for the program. Overseeing program outreach and recruiting and to that end, development of marketing materials with marketing department. Assist government agencies and prime contractors in researching small business databases for potential contracting opportunities. Conduct research and make recommendations related to doing business with government agencies. Conduct market research and develop marketing strategies/tactics related to government customers. Conduct counseling sessions with business clients in ways to qualify for government contracts and subcontracts, researching potential opportunities, pricing, etc. Assist clients in researching potential contracting and subcontracting opportunities. Advise clients on the registration and certification processes needed to do business with government. Assist in the creation of strategies to acquire small business clients that includes retrieving information from traditional and web based communications tools such as social media and email marketing campaigns. Collect and interpret business profile and program process data to inform service and program improvement and decision making. Assist with developing assessment tools, performance reports and surveys for programs. Recommend new program development based on program observation, data analysis and research. Conduct analysis to support program marketing, recruitment and follow-up. Participate in special projects and other duties as needed. Must have baccalaureate degree from an accredited college and university and six months of full-time, satisfactory professional, technical, or administrative experience in one or more of the following fields: human rights, affirmative action planning/administration, position classification, or labor law. Law degree may be substituted for six months of experience; or four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four years of full-time satisfactory professional, technical, or administrative experience in one or more of the fields mentioned in “1” above; or Education and/or experience equivalent to “1” or “2” above. However, all candidates possess the four year high school diploma or its educational equivalent. Ability to use sound judgement and recommend appropriate action steps for small business growth is preferred. Previous experience in program development including design, implementation and contract administration is desired. Proficiency with MS Word, Excel, PowerPoint, Visio, Project and Outlook with the ability to deliver flow charts, process flows and create presentations is helpful. Foreign language and financial proficiency skills is a plus.
Job ID: 320141. Send resume and cover letter including the following subject line: Program Manager, Vendor Services/PTAC.
Human Resources Unit
NYC Department of Small Business Services
110 William Street
New York City, NY 10038