Support PDF,DOC,DOCX,TXT,XLS,WPD,HTM,HTML fils up to 5MB
Years of Experience
Date Last Verified
Specialist Responsibilities: Shall have ability to perform searches, document retrieval and/or filings at all jurisdictional levels. Assist internal/external customers and/or vendors with order fulfillment and problem resolution. Ability to understand and explain CTLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors. Make well informed and timely decisions in order to meet client expectations and requirements. Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results. Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction. Assist customers, team members and/or vendors with training on all CTLS products, jurisdictional requirements and company databases while using a consultative approach. Strong attention to detail and able to maintain high quality work at all times. Foster teamwork in support of reaching individual and team performance goals. Offers helpful hints and shares best practices across team or wider group. Understand the full array of CTLS products and the ability to up sell.
Qualification and Experience
Requirements : The candidate shall have Bachelor’s Degree or 2-4+ years equivalent experience in a fast paced multi-functional customer focused environment. 2-4 years Paralegal experience, Commercial Title/Abstracting, Commercial Banking or the equivalent experience preferred. Strong customer service background required. Effective written and verbal communication skills required. Industry related customer service experience necessary. Ability to manage and prioritize demands from multiple sources, external and internal. Ability to multitask and demonstrate ability to problem solve. Strong knowledge of MS office/internet, ability to learn new applications quickly and effectively. Excellent analytical, organizational, time management and problem solving skills. Able to work in a fast-paced, high-energy environment. Overtime may be required.
Requisition Number: 17-17628
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