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Years of Experience
Date Last Verified
ProfileLegal Collections Supervisor The candidate will oversee the day to day collections activities for legal eligible accounts. Will support corporate compliance with laws and regulations governing debt collection and related activities. Conduct legal research. Assist with special projects as required. Supervise and evaluate assigned team members ensuring performance standards are met. Review and process associated paperwork as assigned. Provide training and motivation to team members, ensuring compliance with policies and procedures and the Fair Debt Collection Practices Act. Manage assigned post judgment accounts. Prepare accounts for legal action. Complete Collections Legal process knowledge and experience required. Take incoming calls to negotiate repayment, with debtors, by means of pay-off, settlement, and/or a payment plan. Provide document review, process control, investigation, and related support services; and perform paralegal procedures related to legal collection of accounts. Assist in planning and assigning work and keeping compliance within quality, quantity and other standards. Assist in evaluating workflow processes, efficiencies, and problems to identify the most effective use of staff and material resources to meet work unit goals and project objectives. Assist in compiling monthly reports for presentation at division meetings. Monitor judgment files for assets. Adhere to the FDCPA, state collection laws, and work requirements. Prepare information and documentation for pending court cases. Update legal and collections systems. Contact employers via telephone, email, or fax machine to process employment verification for clients that are candidates for court processing or clients that are currently in court processing's or set for wage garnishment, levy, etc. During court proceedings, negotiate on the behalf of company while maintaining within the guidelines set forth by management team. Work with the Collections department to resolve cases efficiently and effectively. Be punctual to all court proceedings in professional attire. Perform other duties as assigned.
Qualification and Experience
The candidate should have an Associate's degree (A.A.) or equivalent from two-year college or university. Customer service experience and/or degree as a paralegal a plus. Must have 5+ years of collections and management experience in a financial services environment. Should preferably have 2 years of collection support, collections or customer service experience. Working knowledge of the Fair Debt Collections Practices Act is required. Advanced collection and negotiating skills are needed. Should have knowledge of FDCPA, state collection laws, and work requirements. Strong knowledge and experience with Excel and other Microsoft applications is essential. Bilingual skills in English and Spanish required.
Req. No.: 2018-5965
2023 West 7th Street
Los Angeles, CA 90057