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Paralegal, Dispute Resolution The candidate will be responsible for investigating complaints received by regulators, borrowers, and/or their representatives and responding to such complaints following established department procedures. Perform factual analyses of loan histories to assess appropriate resolution and compile all corresponding supporting documentation for management review. Compose detailed factual narratives summarizing results of investigations and present to management for review. Perform root cause analyses of all discovered errors in order to identify areas requiring development or enhancement of training, policy, or procedures. Under the direction of the department leadership, ensure the necessary actions/corrections are made to resolve disputes, complaints, and inquiries. Compose written responses to borrowers (or their authorized representatives) providing final resolution. Maintain detailed and comprehensive records for all complaints, including error findings, during complaint investigation process and document corrective actions taken. Provide exemplary customer service. Manage calendar to ensure all deadlines are met. Adhere to established department and company procedures. Perform other duties as assigned. Should have excellent writing and editing skills. Certified paralegal degree required if applicable to state residency. College degree required if applicable to state residency is essential. High School Diploma required. 3+ years of work experience in the mortgage servicing industry preferred. Should have advanced knowledge of servicing related systems (e.g., MSP and LPS Desktop).
Job ID: 2018-2380
Company infoHiring Coordinator