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Mediation Specialist The candidate attends and effectively handles telephonic mediation hearings. Identifies, maintains, tracks and logs requested documentation for mortgage workout review. Communicates with investors, attorneys, borrowers and/or third parties through the process on loan modification decision, current status, options, timelines, and borrower obligations. Participates in settlement negotiations in order to bring cases to resolution and minimize company risk and investor losses. Answers inbound inquiries from borrowers/attorneys regarding status of loss mitigation, loan modification, short sale, DIL and FB plans. Conducts outbound calls to borrowers/attorneys to gain an understanding of the borrowerâ€™s specific situation, to request additional documentation/information and to inform/notify borrowers/attorneys of decisions as they are made. Identifies and requests the appropriate documents required for loan mitigation review per investor guidelines. Accesses information on multiple systems to inform borrowers/attorneys of loan terms. Communicates and coordinates with multiple departments informing the borrowers/attorneys of current status, options, important dates, next steps and deadlines. Ensures necessary information and completes packages are received in a timely manner, maintained, tracked and logged into Sara. Works with attorneys and borrowers to get loan modifications signed and closed; to obtain broker information for short sale process; provide information to attorneys and borrowers as needed. Works effectively in a team environment in an effort to achieve team/volume goals and provide superior customer service. Escalates issues to management when necessary to ensure quality service. Documents all loss mitigation efforts and mediation appearance results. High school diploma or general education degree (GED) required. Must have a Bachelorâ€™s degree (B.A) from an accredited college or an Associate's degree (A. A.) from an accredited college plus a paralegal certification, and 2+ years of experience working as a paralegal. Should have 2-4 years of mortgage experience and/or training.
Requisition Number: 2018-034-FL-1480
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