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Years of Experience
Date Last Verified
Senior Manager, Contract Management The candidate leads the execution and continuous improvement of standard vendor selection processes to support companyâ€™s iT Technology Business Management function. Develop and maintain RFP templates, job aids, and process documentation. Lead cross-functional teams in RFP process, defining business objectives and sourcing strategies, pre-qualifying vendors, documenting requirements, issuing and managing the RFP process, identifying the final vendor that best fits the project requirements and negotiating the contracts with selected vendor(s). Analyzes financial aspects of the proposals to determine the best value for the company. Collaborates with IT business partners, financial managers, legal and vendors. Trains and influences internal teams on vendor selection and contracting best practices. Functions as subject matter expert and advocates for the company. Negotiates contracts, drafts legal language, manages contracts throughout the relationship, resolving conflicts and disputes, amending agreements and terminating or renegotiating contracts as necessary. Manages issues related to contracts and assists in interpreting contracts as needed. Routinely shares knowledge with team members to support the continuous growth and development of all team members, particularly as it relates to contract terms and changes in the marketplace. Facilitates timely problem resolution of contractual issues to minimize the impact of service disruptions on the organization. Provides vision, clear direction and strategy for project teams; coaches team to clear objectives and performance expectations. Manages benchmarking and market-to-market activities to monitor vendor performance against industry standards. Monitors and maintains records of the Vendorsâ€™ and companyâ€™s compliance with contract terms and conditions, commitments and notifications. Ensures all terms and conditions of agreements are satisfied, contractual constructs are fit for purpose and mitigate risk exposures. Works with Vendors to progress the goals and objectives of the agreements. Manages Vendors exit. Evaluates innovation gain sharing mechanisms and facilitates their alignment with the agreed-upon principles. Provides guidance and work direction to contract managers or contract administrators. Train others in company policies, sourcing and contracting best practices. Assist in implementing category strategy and keeping such strategies current. Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required. Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companyâ€™s service standards. Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Qualification and Experience
An Undergraduate degree in Supply Chain, Business, Finance or equivalent experience/certifications is required. Legal/Paralegal credentials is preferred. 5+ years with a Fortune 500 company is desired, PMP or similar certification is preferred. Management experience is desired. Contract Management Certification is desired. MBA or related graduate degree is preferred. Should have 7+ yearsâ€™ vendor management or similar vendor relations/sourcing experience. Experience working with vendors and sourcing arrangements, preferably in IT is desired. Should have supervisory experience. Should have ability to manage vendor selection and engagement processes including vendor relationships and competitive bidding processes. Must have deep experience with competitive bidding (RFI, RFP, RFQ), vendor selection, and vendor risk assessment within a technology organization. Must collaborate with business, legal, finance and infrastructure teams to support vendor selection processes and contracting. Should have excellent organizational skills with ability to prioritize workload in high volume, fast paced environment. Must have ability to build and leverage strong relationships and networks both within and outside the organization with all levels of senior management. Effectively use personal influence skills rather than direct authority to persuade others and gain support. Relevant experience in negotiating and executing complex MSAs, SOWs and SLAs within IT spend areas such as Hardware, Software, ASP/SaaS, Hosting (including IaaS, PaaS, etc.) and Professional Services (including both waterfall and agile development methodology) is required. Should have ability to draft legal language and capture complex business requirements in writing. Must have strong analytical and communications skills; the successful candidate must elicit and analyze multiple proposals, create corresponding business cases (including financial reports), and present clear and concise summaries of recommended options. Should have solid track record of identifying and capturing sustainable savings. Must have comprehensive understanding of the marketplace for IT. Should have excellent negotiation skills and the ability to negotiate mutually beneficial compromises.
Job Number 180021HV
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