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Organization TypePublic Interest
Date Last Verified
ProfileSenior Risk Manager Duties: Responsible for the day-to-day coordination of the hospital’s Risk Management function. Manages the functions of the department to ensure that risks are identified and managed in order to reduce institutional liability and to promote patient safety. Provides support and guidance to the Risk Manager. Manages collection of aggregate data from adverse event reports, claims and loss prevention strategies, for identification of corrective and preventive actions. Conducts investigation of sentinel events, root cause analyses and peer review. Develops and conducts continuing education programs for medical, nursing and clinical support staff. Responsible for the day-to-day coordination of the Risk Management Department: Receives and reviews computerized adverse event reports and telephone reports of adverse events. Provides advice, consultation and support to hospital and professional staff on legal, risk and ethical issues. Manages investigations related to adverse events, including interviewing staff and reviewing medical records for evaluation of clinical improvement and regulatory/liability reporting. Maintains the adverse event and case management database, updated regularly. Works closely with the Patient/Family Relations department on legal, risk and patient safety issues. Responsible for intake of adverse hospital and patient events and event reporting: Reviews adverse event reports to ensure timely and appropriate analysis and follow up Evaluates and manages reporting of appropriate adverse events to DPH, BRM, FDA, etc. Evaluates and manages reporting of adverse events and potential claims to Risk Management Foundation (RMF) Assists in review and development of hospital policies. Participates in hospital patient safety initiatives and activities. Peer Review and Clinical Compliance: Manages regulatory investigations and surveys. Coordinates sentinel event reviews and root cause analyses; monitors corrective actions for effectiveness. With the Executive Director, Clinical Compliance and the Chair of the MSEC QA/RM, determines reportability of adverse events to external agencies. Manages production of major incident reports, semi-annual and annual reports, root cause analyses, and correspondence to external agencies. Manages operation of the Medical Staff Executive Committee on Quality Assurance & Risk Management and the peer review process. Identification and development of information related to equipment failures to ensure compliance with the reporting requirements of the Safe Medical Devices Act. Participates in continual readiness audits and assists with survey process as necessary. Manages review and analysis of adverse event reports and manages follow-up with all significant adverse events. Identifies trends and collaborates with clinical teams to design strategies to prevent medical error and reduce loss. Provides feedback to safety reporters regarding investigations and corrective actions resulting from adverse event reports, as appropriate. Reviews and evaluates aggregate adverse events and claims data, as well as other hospital information in order to identify high-risk activities, procedures and departments. Recommends corrective and preventive actions to reduce risk. Collaborates with RMF and hospital-based improvement teams on interventions. Assists in the development of computerized programs for risk management data. Continually evaluates hospital adverse event reporting system for potential improvement. Represents the hospital as agent for service of legal process, coordinates activities such as record requests, depositions, etc. Counsels hospital employees as necessary with regard to legal proceedings in which they are professionally involved. Communicates in timely and appropriate manner with Risk Management Foundation (RMF) regarding claims issues. Works with Partners Office of General Counsel as necessary. Completes necessary claims paperwork. Provides for accurate entry of new claims/suits into the case management database. Provides ongoing support to RMF and hospital counsel in the litigation process: contacts hospital employees for depositions, assists in obtaining answers to interrogatories, requests for production of documents and records from multiple sources. Education: Develops and conducts hospital, departmental and professional risk management education programs. Participates in hospital orientation. Collaborates with Nurse Managers, Chief Residents and other staff to keep all Hospital personnel informed regarding risk management and patient safety issues. Participates in hospital committees: Patient Safety, Partners PNG, QA/RM, Infant Security, needle Safety. Supervises and evaluates support personnel. Keeps abreast of changing legislation, standards and policies that affect risk management.
Qualification and Experience
Qualifications: Risk management experience in a healthcare setting preferred. CPHRM recommended. Baccalaureate degree in nursing or healthcare administration required. Advanced degree (JD, Masters) preferred. Experience in loss control and claims management preferred Knowledge of medical malpractice and healthcare law preferred. Experience in working with teams in a complex organization. Member of professional Risk Management organizations. Excellent written and verbal skills. Ability to communicate effectively and sensitively with clinicians in stressful situations. Basic command of quality improvement techniques. Basic command of data management and analysis. Healthcare terminology Independence with a personal computer.
Brigham and Women's Faulkner Hospital
1153 Centre Street
Boston, MA 02130