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Organization TypeLaw Firm
Years of Experience
Date Last Verified
ProfileLegal Services Supervisor Duties: Responsible for the coordination of day-to-day activities across the corporate, litigation and private client practices including needs assessment, strategic workflow and work assignments, staffing, and trouble shooting. Participates in cross-practice initiatives in the hiring, development, performance management and training of paralegals in their assigned office(s) and/or practice group(s). Availability for travel is required. Manages out of the office time for paralegals. Coordinates secondments, leaves of absences, and other periods of extended absence. Assists with staffing for client matters and projects. Coordinates staff caseloads and group work flow. Monitors and evaluates quality of work product. Strategically oversees group work flow to ensure best use of resources. Takes on managerial responsibility for certain paralegals including assessing of performance of paralegals with respect to identified competencies for their role. Collects real-time feedback and addresses performance-related issues. Performs and delivers ongoing, mid-year and year-end performance evaluations. Identifies areas of training for paralegals. Assists with development, maintenance, and presentation of on-going litigation specific training program. Provides one-off training as needed. Oversees on-boarding and orientation of new hires. Acts as a mentor to paralegals to work more effectively and efficiently by optimizing the use of technology and resources. Leads recruiting, interviewing, and hiring initiatives for paralegals across multiple practices. Provides input on “best practices” and assists managers with implementation and maintenance of agreed upon “best practice” procedures and processes. Assists with department projects as needed and performs other work-related duties as necessary. Complies with department and firm administrative procedures and policies. Ensures consistent practices and client service from support team members.
Qualification and Experience
Qualifications: Bachelor’s degree, 7+ years of paralegal or experience and 1 year of coordination or management experience. Substantial and comprehensive knowledge and understanding of complex corporate matters across various practice groups. Requires the ability to perform research and analysis to any degree of complexity, superior document organizational skills, excellent leadership and mentoring abilities to guide subordinates in reaching goals, proven interpersonal, verbal and written communication skills. Able to maintain strict confidentiality of the firm’s internal and personnel affairs. Able to interact and collaborate effectively with all levels of personnel. Possesses excellent oral and written communication skills. Able to be a proactive self-starter, who understands the details within a much larger context. Serves as a resource, facilitator and mentor in order to effectively support the needs of the department. Must be flexible to respond quickly and positively to shifting demands and opportunities. Able to effectively work under tight deadlines and handle multiple, detailed tasks. Must be able to anticipate problems and issues and exercise independent judgment to make sound, justifiable decisions while knowing when and to whom to escalate issues. Must be team-oriented and able to share information, goals, opportunities, successes and failures with the appropriate parties. Able to influence at all levels of the organization. Possesses excellent attention to detail and follows up and follows through on deliverables. Owns professional development by seeking out feedback and learning new skills. Takes ownership of deliverables and is accountable. Able to maintain a professional demeanor in all situations. Able to effectively work in a multi-office environment and a culturally and educationally diverse environment.
Ropes & Gray LLP.
800 Boylston Street
Boston, MA 02199
Former Employee - Reviewed on December 16, 2017
The firm should focus on getting management training to handle difficult problems and issues. Members of the management team need to be more considerate of staff and employees. Management should take responsibility for issues and problems and deal with them and not try to blame employees and staff for them.Pros : A law firm in which the environment is composed of pleasant and knowledgeable staff and employees. The firm offers benefits to those working in the firm.