Compliance Senior Officer - Deposit Products and Payments
The candidate's responsibilities include: Traditional Consumer and Small Business products and processes such as Checking/Savings Accounts, IRAs/CDs, and Safe Deposit Boxes; Deposit Payments and Money Movement products and services, including Debit Card, Digital Wallet, Tokenization, Wires, Bill Pay, Transfers; Transactional Strategies including deposit processing and OD/NSF; Deposit Furnishing/Intent to Furnish; Fee Waiver Strategy and Execution; Disclosures, Statements and Communications; Product Development Strategy; Support key compliance program elements with respect to the Deposit Products Group, including compliance risk assessments, the Annual Compliance Plan, initiative management, establishment and implementation of policies and standards, delivery of compliance training and awareness, evaluation of third party compliance risk, compliance issue management, metrics and reporting; Accountable for developing, implementing and monitoring a risk-based compliance program providing guidance to the Deposit Products Group and its embedded controls staff regarding applicable laws, rules, regulations, enterprise standards and compliance-related best practices; Oversee and credibly challenge the reporting, escalation and timely remediation of compliance-related issues, deficiencies or regulatory matters; Provide reporting on the state of compliance in the Deposit Products Group to the Head of DPG Compliance, appropriate committees and executive management; Oversee, credibly challenge and assess the line of the business environment with respect to managing and mitigating compliance risk and establish processes to ensure effective and timely implementation of regulatory change requirements applicable to the group; Provide compliance risk expertise and consulting for projects and initiatives with high risk, generally spanning multiple business lines, to identify, assess and mitigate regulatory risk; Sustain a strong risk culture that identifies and provides oversight and escalation of existing and emerging compliance issues across business groups, legal entities, geographies, and jurisdictions; and ensure that escalated compliance issues receive immediate senior management attention; Consults with business to develop corrective action plans and effectively manages change to ensure regulatory compliance; Participates in coordination and communication with the Legal Department with respect to current and emerging compliance risks; may interact with Audit and/or provide support in interactions with regulators on compliance-related topics; Reports findings and recommendations to executive management or management committee member/head of business; Compliance review and approval of Servicing & Account Management customer communications; Review and credible challenge cross channel partner issue management and remediation activities; Provides compliance support to agency or other examinations conducted by external parties; Maintain and foster strong relationships with product teams, Control and Operational Risk partners, Compliance Governance partners, Legal and other business units to facilitate discussions and resolve issues. 10+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management required. An active Certified Regulatory Compliance Manager (CRCM) designation required. Wide-range experience with the interpretation of laws, rulings and regulations impacting deposit products and payments, for both small business and consumer customers preferred. Strong time management skills and the ability to meet deadlines preferred. A Masters of Business Administration (MBA) or Juris Doctor (JD) preferred. Advanced experience supporting and executing enterprise compliance programs, including regulatory change management, risk identification and assessment processes, compliance issue management, new product/business review, complaint handling, compliance training, compliance monitoring and reporting preferred. Advanced experience involving the review of major compliance requirements, risk assessments, or consulting with lines of business on regulatory controls preferred. Expert-level knowledge of applicable deposit product-related banking laws including but not limited to Regulation E, Regulation CC, Regulation D, Regulation DD, Fair Credit Reporting Act (FCRA), Regulation P, Gramm–Leach–Bliley Act (GLBA), UDAP/UDAAP, applicable FDIC regulations, and associated compliance programs preferred. Experience evaluating customer disclosures, statements, and communications preferred. Experience in the financial services industry with specific expertise working with large depository institutions or international payment services organizations preferred. Sophisticated understanding of the ever-evolving governance and regulatory environments, as well as industry and compliance risk-related best practices, preferred. Organizational courage and willingness to make tough informed decisions and thoughtfully share independent perspectives preferred. Advanced analytical, critical thinking, and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a record of accomplishment for delivering results preferred. Leadership experience preferred.