Job Details

Fraud Manager

Company name

T-MOBILE USA

Organization Type

In-House

Job Type

Legal Staff

Valid Through

Nov 27,2019

Posted on

Aug 14,2019

Years of Experience

Min 2 yrs required

Location

Bellevue, WA, United States

Employment Type

Full-time

Industry

Legal
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Fraud Manager
The candidate will be responsible for all fraud-related elements across multiple business channels and programs. Will focus primarily on Legal & Compliance fraud interactions. Acts as an owner for court order handling, IMEI blocks, credit manual review audits, payment fraud, spamming, and outside collections. In this capacity, the employee is expected to work in a collaborative environment with a broad range of partners and will develop fraud controls through data mining and modeling, shared fraud knowledge, and intuition to enhance the effectiveness of various controls. Leads implementation of controls, provides recommendations to the business regarding fraud risks, and represents Fraud Management on company-wide projects. In addition, handle all projects, fraud tips, and escalations within their program as well as large-scale investigations into a variety of possible risks. May also create ad hoc reports in aid of larger fraud investigations or for short-term compliance monitoring. Also be cross-trained to provide emergency support for any other employee in this role and is expected to work openly and frequently with peers. Interact with Legal, Engineering, Credit Risk Management, Customer Care, Loss Prevention, or other appropriate entity to report fraud gaps and make recommendations toward resolution. Active management of fraud-related court order execution and process. Perform multi-layered data mining and link analysis to form well-founded conclusions and models. Identify and adapt to changing data trends and behavioral indicators. Pursue closure of gaps and implement effective controls. Represent Fraud Management on company-wide projects and initiatives. Evaluate fraud risk and make appropriate recommendations to the business. Draft and deliver policies related to specific fraud initiatives. Work alongside operational teams to ensure compliance and effectiveness.

Qualification and Experience

The candidate must have 2+ years of fraud, risk, investigative, or legal experience. Should have degree or above in pre-Law/Law, Fraud Management, Business Management, Criminal Justice, Finance, or related discipline. Must have extensive verbal and written communication skills. Must have knowledge of fraud trends and behavioral tendencies. Must have expert-level MS Excel skill. Must have knowledge of general T-Mobile business processes and customer lifecycle. Must have experience presenting data to an audience and explaining new concepts. 4+ years fraud, risk, investigative, or legal experience is desired. 1+ year of SQL or other database reporting experience is desired. 1+ year of legal/paralegal experience is desired. 2+ year of experience in a self-directed role is desired. Previous experience developing presentations is desired. ACFE Certification or equivalent affiliation is desired.

Additional info

Ref 132768BR

Company info

Hiring Coordinator
T-MOBILE USA
PO Box 53410
Bellevue, WA 98015-3410

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