Job Details

Child Support Officer IV

Company name

Texas Office of the Attorney General

Organization Type

Government

Job Type

Legal Staff

Date Last Verified

Jan 12,2019

Valid Through

Apr 27,2019

Posted on

Jan 11,2019

Min Salary/Max Salary

USD 3082 to 3768 Monthly

Years of Experience

Min 2 yrs required

Location

La Marque, TX, United States

Employment Type

Full-time

Industry

Legal
Practice Area
Family Law >> Family Law
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Profile

Child Support Officer IV
Duties: Performs advanced child support work. Work involves conducting advanced investigations to locate absent parents, establishing paternity, modifying and enforcing court orders for child support and / or responding to customer inquiries. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans. Takes appropriate case action to locate absent parents, establishes paternity for children born out-of-wedlock, establishes or enforces child/medical support obligation, and initiates case closure: Conducts detailed in-office investigations to locate parties, verifies employment and determine assets; Prepares documents relating to legal and administrative actions to establish or enforce child support orders; Negotiates lump sum payments from non-custodial parents who owe past due child/medical support; Negotiates out-of-court settlements and agreements with parties (CSO II only); Monitors child support cases and refers delinquent cases for the appropriate enforcement actions; Documents all case actions taken utilizing the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), and case/court documents; Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository; Reviews cases to determine if cases are eligible for closure; Attends court to assist legal staff, as needed. Explains Child Support Program policies, procedures and regulations to customers. Assesses child support cases to determine appropriate action. As team leader, assigns and monitors work of assigned staff. Provides training and technical assistance to office staff. Researches case information on the computer including TXCSES. Responds to complex customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Serves as a Notary Public. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Qualification and Experience

Qualification: Must have Graduation from high school or equivalent. Should have Bachelor's degree from an accredited college or university; 2 years’ experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, IV-A eligibility specialist. Must have years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, IV-A eligibility specialist. Should have knowledge of investigative practices and techniques, child support policies, procedures and processes. Must have skill in using a computer for word processing and data entry/retrieval. Should have skill in negotiating and interviewing. Must have skill in basic mathematical computations Preferred Qualifications: Graduation from an accredited four-year college or university. Ability to proficiently read, write, and speak Spanish.

Additional info

POSTING NUMBER: 19-0446

Company info

Hiring Coordinator
Texas Office of the Attorney General
5300 FM 2004 Rd
La Marque, TX 77568

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