Job Details

Manager Operations Client Services

Company name

michigan professional insurance exchange

Organization Type


Job Type


Posted on

May 15,2019

Years of Experience

Min 1 yrs required


Grand Rapids, MI, United States


Practice Area
Health Care >> Health Care
Insurance Defense >> Insurance Defense
  Employer Sponsored Job (Free to apply to)
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Please send your cover letter and resume to email.


We’re looking for a medical or legal professional who’s looking for a change of pace, regular hours and a rewarding career with a great company that provides a high level of service to the medical professional community in Michigan. Our dream candidate is a RN or JD with 5-10 years of nursing or legal experience and a background in medical professional liability defense or risk management. Regardless of your background, if you’re interested and have some of the following experience please contact us:

  • Lawyers or paralegal with litigation or insurance defense experience.
  • Claim managers/consultants/adjustors with experience handling all aspects of claims including high exposure liability claims and litigation.
  • Medical professionals with over 5 years of clinical experience who might enjoy a career change.

The claims team manages the investigation and resolution of potentially compensable events and professional malpractice allegations and litigation. Our approach includes working directly with patients/families and their attorneys, as well as managing vendors and working closely with our defense counsel. You would be part of an experienced, world-class team.  

Essential Functions:

  • Investigating and managing potentially complex claims from initial contact to resolution.
  • Evaluating claim exposure and determining and instituting strategy for timely resolution.
  • Great communication skills required as we regularly communicate with clients, vendors, lawyers and patients. 
  • Negotiation skills needed to achieve the most effective and efficient outcomes. 
  • Actively managing litigation, including oversight of outside counsel, driving litigation strategy and innovative approaches to resolution.
  • Creation of internal reports, summaries, and other professional documents.
  • You may serve as lead representative for large accounts and or facilities and will be part of the team focused on excellence in customer service.  
  • The ability to identify risk issues and trends and communicate these opportunities for improvement to MPIE’s other departments.
  • Attend key depositions, facilitations, settlement conferences and trials.

Minimum Skills Requirement:

  • The ability to negotiate or willingness to learn negotiation skills and techniques.
  • Strong interpersonal and communication skills.  
  • Knowledge of insurance and reinsurance coverage—or the willingness to learn.
  • The ability to exercise independent judgment and critical thinking.
  • Excellent oral and written communication skills, including presentation skills.
  • Integrity.
  • PC literate, including Microsoft Office, multiple claims systems, and virtual work environment.
  • Valid MI Driver’s License and clean driving record.
  • Demonstrated excellence in customer service.
  • A strong team player. Culture is very important and a good fit in our organization is vital.


  • 5+ years of experience in claims adjusting preferred, medical professional liability and complex claims management experience preferred.
  • Educational background-bachelor’s Degree in health care related field, nursing or business, JD or Paralegal

Company info

michigan professional insurance exchange

Company Profile Since 1988, MPIE has been a trusted partner for healthcare providers and delivery systems throughout West Michigan. Member-based governance and leadership keeps MPIE continually focused on the needs and issues most important to healthcare organizations and providers. We are dedicated to providing exceptional medical professional liability coverage, claims handling and risk reduction, and patient safety services. Our risk and patient safety services assist our members to maintain quality practices and lower their risk of claims. The financial stability of MPIE gives members the security they deserve.

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