Director Incident Management - IMRT

Full-time 1 views
Company SVB Financial Group Location Salt Lake City, UT, United States



Min 10 yrs required


Aug 26, 2022

May 13, 2022


Director Incident Management – IMRT
Duties: Create and drive the overall vision and strategy for the Global Incident Response Team. Lead Silicon Valley’s Banks Incident Response Program and manage a team of incident response managers who facilitate mitigation for high-risk incidents by working with global cross functional teams throughout the course of the incident lifecycle - mitigation, customer recovery, root cause analysis, regulatory reporting, and restoration. Stay up to date on incident progress, risks, and interdependencies; resolve dependencies with peers; and, if needed, raise to Regulatory Relations. Coordinate and collaborate with technology incident management, business continuity, crisis management, and corporate security teams to ensure process continuity in planned simulation exercises to demonstrate cyber resilience in the event of a cyber-attack or breach work on complex situations, which may also be incredibly sensitive to the organization. Build relationships with key leaders across the bank to drive a partnership between all lines of defense to properly resolve incidents and identify the root cause analyst. Engage with the cross functional teams on root causes of issues and drive consistency and efficiency. Document all incidents, causes, findings and root causes; understanding the audience may be the Board of Directors, Regulators and Auditors. Advise, create, and counsel others about strategies, principles, or alternatives to ensure incidents are not repeated.

Qualification and Experience

Qualifications: Bachelor’s Degree. Cyber Security Certification: CISSP, CISM, or similar. Cyber Resilience. 10 + years of experience working within the privacy, cybersecurity field, Federal law enforcement or large municipal police departments. Experience leading cybersecurity incidents and breach responses. Experience in managing critical incidents, crisis response or large complex criminal or civil investigations. Experience operating in a regulated environment and/or supporting highly-regulated customers. Ability to build relationships and partner closely with senior peers, using influence to drive consensus and direction. Law Degree is desirable. Previous Federal Law Enforcement or Large Jurisdiction Municipality is desirable. Previous Large Financial Institution / Banking Experience preferred. Strong communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, and influence partners at all levels (including executives). Excellent organizational skills and ability to quickly break down large, complex initiatives into logical, manageable work packages, tasks, and sub-tasks for execution. Strong technical aptitude and ability to quickly learn new products, lines of business, processes, software, systems, and client needs. Effective risk management skills and ability to predict, mitigate and investigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and SVB’s business. Polished diplomacy, active listening, persuasiveness, and presentation skills to evangelize new products or changes and gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc. Skilled in people management, building relationships and navigating through organizations; Able to build a sense of trust and rapport that creates a comfortable & effective workplace. Critical-thinking, business analysis, and process engineering skills to manage, contribute to, and foresee pitfalls in process-related deliverables. Experienced in assessing team performance and morale, and driving necessary actions to improve both; Able to develop and foster collaborative teamwork and facilitate team dynamics. Excellent problem-solving, organizational and analytical skills.

Additional info

Req.# 17614

Company info

Hiring Coordinator
SVB Financial Group
200 Spectrum Center Dr
Suite 1420
Irvine, CA 92618

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