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Child Support Officer II

Company Texas Office of the Attorney General, Child Support Location Temple, TX, United States


Legal Staff



Nov 02, 2022

Feb 15, 2023

Sep 17, 2022


Child Support Officer II
Duties: The candidate performs routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support and /or responding to customer inquiries. Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure. Conducts detailed in-office investigations to locate parties, verify employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from noncustodial parents who owe past due child/medical support. Negotiates out-of-court settlements and agreements with parties. Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Documents all case actions taken using the appropriate agency tools, including Texas Child Support Enforcement System (TXCSES), case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if the cases are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states IV-D regulations. Assesses child support cases to determine the appropriate case action. Explains Child Support Program policies, procedures, and regulations to customers. Responds to customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Serves as Notary Public. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Qualification and Experience

Qualifications: The candidate should have graduated from a high school or equivalent. Bachelor's degree from an accredited college or university. Experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist. Skill in interviewing and negotiating. Skill in using a personal computer for word processing and data entry/retrieval. Preferred Qualifications: Graduation from an accredited four-year college or university. Knowledge of investigative practices and techniques. Ability to proficiently read, write, and speak Spanish.

Additional info

Req. #: 22-0896 (00026657)

Company info

Hiring Coordinator
Texas Office of the Attorney General, Child Support
3009 Saulsbury Drive
Temple, TX 76504-2273

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