Job Details

Pos Product Support Engineer

Company name

Visa

Organization Type

In-House

Job Type

Attorney

Date Last Verified

May 21,2019

Valid Through

Sep 03,2019

Posted on

May 16,2019

Years of Experience

Min 1 yrs required

Location

Austin, TX, United States

Employment Type

Full-time

Industry

Legal
Practice Area
Information Technology >> Information Technology
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POS Product Support Engineer
The candidate will provide technical certification and developmental support to point-of-sale (POS) product providers and payment gateways. The POS Product Support Engineer will be responsible for meeting operational goals, driving issue resolution and exceeding customer expectations. Interface with POS technology partners and serve as a single point of contact, acting as an Account Manager to provide excellent customer relations/support. Escalate issues to Product Development, Product Management, and/or Operations teams and manage issue resolution. Perform technology partner message level validation to ensure data format accuracy per the relevant specifications. Conduct EMV Level 3 device validation for all supported card brands utilizing the associated test platforms. Perform network / system diagnostics and transaction research to analyze and resolve endpoint problems in both the test and production environment. Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues. Distribute testing scripts and manage the end-to-end testing process to enable payment processing. Maintain ownership and account update on escalated tickets until the issue is resolved. Troubleshoot and solve for escalated technical problems which may include researching server/client issues. Build internal support-related tools documentation and create/edit/distribute customer communications. Handle multiple assignments, appropriately prioritize work and provide excellent written and verbal communication.

Qualification and Experience

The candidate should have 1+ years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD) in Computer Science, MIS, EE, CE. Preferred experience: 3+ years of in-depth technical experience such as Tier 3 technical support. 3+ years of experience with QA, certification, L3 support including practical experience with at least one accredited EMV test tool/host simulator. 2+ years of experience in payments systems and processing solutions management with relevant knowledge of acquirer processing and network business. 1+ years of experience with online payment or point-of-sale transaction technologies. 1+ years experience working with technologies and tools such as Windows, Microsoft Office, REST/SOAP APIs. Strong teamwork skills and excellent collaboration skills with the ability to collaborate with inter-disciplinary groups is desired. Must have strong written/verbal communication and excellent problems solving skills.

Company info

Hiring Coordinator
Visa
900 Metro Center Boulevard
P.O. Box 8999
Foster City, CA 94128-8999

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