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Years of Experience
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Eligibility Worker V (sr-20) The candidate will work with the Department of Human Services, Benefit Employment Support Services Division. The position is the full time supervisor of an operational unit responsible for the determination of applicant/recipient entitlement for food stamps, medical assistance, financial assistance, and/or other benefits; OR the full time supervisor of a quality control unit responsible for conducting field investigations of eligibility determination cases to determine correctness of actions, natures of errors, etc.; and perform other related duties as assigned. There are significant unit management responsibilities. Should have completed Graduation from high school or equivalent, or experience demonstrating the ability to read, comprehend and apply written directions and a high degree of verbal skill in addition to the ability to make basic mathematical computations, including percentages and averages. This experience may be met from part-time and/or unpaid work. General Experience: 3 years of work experience which involved meeting and dealing effectively with people and which demonstrated the ability to: 1) establish and sustain positive relationships with people; 2) provide and elicit pertinent information; and 3) recognize and identify basic human needs and motivations. Examples of qualifying work experience include: a para-professional who maintained close and continuing relationships with clients; and para-legal assistant or life insurance salesperson who has established a positive relationship with clients in providing and eliciting information and in providing advice/guidance. Examples of non-qualifying work experience include: Experience as a retail store sales clerk, general office clerk, car insurance salesperson, or service station attendant. Specialized Experience: 4 years of progressively responsible work experience which demonstrated knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work. Special Requirement: 1 year of the Specialized Experience must have provided the applicant with the knowledge and ability to apply regulations, policies and procedures of pertinent public assistance program(s) in a government human services department or agency.
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