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Case Manager The candidate collaborates with the panelists to develop and administer their ADR practice; CM maintains exceptional client relations, supports business development and manages case files where the service provider has already been selected by the client(s); partners with panelists to ensure timely follow-up on all closed cases to determine client satisfaction and future business opportunities. Professional client service (including panelists); regularly meet and communicate with local manager to discuss case issues (pertinent information and potential problems); regularly greet clients when they come in for a hearing as determined by local manager. Re-scheduling and coordinating hearings and/or conference calls, A/R calls, and pre-hearing preparation calls to ensure all client needs are met. A Bachelor’s degree, is preferred, or a paralegal certificate which requires 2+ years of education. Should have 2+ years of comparable work experience in administration; legal experience and/or client service experience. Solid working knowledge of the proficiency, practice areas and practice preferences of JAMS panelists assigned to their local Resolution Center (RC); ability to adequately recommend the appropriate panelist for unassigned cases when a provider selected by the clients is unavailable with the guidance of senior level associates is needed. Deadline: 23 March, 2018.
Job Number: 002903. Send resume and cover letter
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