Job Details

Enrollment Specialist (Navigator)

Company name

Legal Assistance of Western New York

Organization Type

Public Interest

Job Type

Legal Staff

Date Last Verified

Oct 06, 2020

Valid Through

Jan 19, 2021

Posted on

Sep 09, 2020


USD 35000 Annually

Years of Experience

Min 5 yrs required


Rochester, NY, United States

Employment Type



Practice Area
Education >> Education
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Enrollment Specialist (Navigator)
Duties: Play a critical role in implementing the key Health Benefit Exchange provision of the Affordable Care Act to ensure that all who need health insurance have access to high-quality affordable healthcare coverage. Educate consumers about their health insurance options and assist them throughout all phases of the application process for the plan that best suits their needs. Conduct extensive outreach and education for consumers who are eligible for coverage under the Affordable Care Act.

Qualification and Experience

Requirements: Bachelor’s degree, Associate’s degree, and/or 5 years' relevant work experience, is required. Must be organized and have excellent interpersonal and writing skills. Must also have the caring, patience, and emotional maturity to help low-income people overcome crisis situations. Must have a strong dedication to the principle that everyone should have access to quality healthcare coverage, no matter what their economic or social circumstances. Must have access to transportation and availability during some evenings and weekends. Desired Skills: Prior experience with low-income and other oppressed communities and clients. Lived experience with our client communities is highly desired. Strong problem-solving abilities, time management, and organizational skills. Ability to work under deadline and manage multiple tasks. Ability to empathize and sensitively respond to people in crisis situations. Experience with the use of trauma-informed care practices is highly preferred. Excellent use of Google Drive/GSuite, Word, and Excel; database programs a plus. Proficiency in Spanish is an advantage.

Company info

Lori M OBrien
Deputy Director
Legal Assistance of Western New York
80 St. Paul Street,
Suite 640
Rochester, NY 14604

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