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Carrot Peelers, Sales, Personality and Your Job Search
Law Firm
Legal Staff
Immigration
5-7 yrs required
Client Services Manager RESPONSIBILITIES: Supervise the casework for a multinational advertising company. Proactively manage the reporting functions of the team to identify all case initiations required, manage expiries as well as to suggest other immigration possibilities that may benefit the client population. Escalate client issues appropriately and propose solutions for resolution. Effectively communicates with clients regarding procedural and case processing issues, identify client immigration solutions and understand current client activity. Analyze and record all client specific processes/procedures. Stay abreast of important developments in the law and issue spots with respect to future opportunities/issues Understand existing fee agreements/billing practices, identifying instances where out of scope billing may be warranted. Be aware of all client profile changes, paying close attention to business opportunities. Update client database regarding any changes in contact information or corporate information. Serves as a team resource for client and office procedures. Delegate, prioritize and review work flow of four Assistant Paralegals or Paralegals. Participates in office-wide projects, including training, recruiting, process improvement, and participates in employee satisfaction initiatives.
Qualification and Experience
QUALIFICATIONS: BS or BA Degree Required. 5-7 years of experience in a senior level capacity with an immigration law firm, department or corporate immigration function. Experience corresponding with clients directly on case processing and other procedural matters Experience handling high touch client base with poise and confidence.. Experience managing multiple direct reports. Must have demonstrated expertise in functioning in a results-driven, dynamic arena.. Must have demonstrated facility with Microsoft Excel and BOXI environment and have a proven track record of managing data for a large scale immigration program.. Expert knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and knows client processes. Knowledge of case management and billing systems. Ability to prioritize own work and team’s work and take on multiple projects. Excellent attention to detail. Excellent organizational skills, including a strong facility with case management reporting analytics. Exercises excellent judgment. Effective team management and communication skills. Strong written and oral communication skills.
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