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Years of Experience
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Commercial Service Support Specialist The candidate will be responsible for duties related to the processing and closing of commercial loans so as to satisfy due diligence requirements and ensure compliance with Company policies, procedures and government regulations. Manages an assigned pipeline of all loan types relative to the line of business supported. Ensures work is completed on a timely and accurate basis through planning, coordinating and monitoring daily activities. Acts as an escalation point for involved parties to resolve issues and provide training around loan documentation and due diligence. Prepare loan closing package for funding and archiving and ensure that the loan package(s) complies with the associated credit approval(s). Follow loan policy to include validating the KYC status of the customer as well as related conditions precedent to closing prior to funding of the loan. Understand background and become acquainted with the loan document requirements at an early stage, typically through conversations with the relationship team (e.g. Group Manager, Relationship Manager, Portfolio Manager). Possess knowledge and validate entity documents to ensure customers are in good standing/registered properly. Order and review due diligence from internal and third party vendors and request loan documents for all types of loans including commercial, commercial real estate, construction, letters of credit, etc. Assist in determining and engaging approved external legal counsel with Relationship Manager; ongoing communications with external legal counsel and customer, etc. Follow all current processes/procedures regarding loan closing process, including completing internal checklists. Communicate effectively with third party vendors, customers, Relationship Managers, and other internal partners to address discrepancies/issues found during due diligence/loan closing review process. Schedule closing date with external legal counsel, customer, and Relationship Manager. Understand customer entity structures to validate proper customer signatures on legal documentation. Maintain a current working knowledge of all internal policies and procedures as well as laws and regulations relating to loan documentation. Verify that all fees are accurate and collected based on loan type and underwriting approval. Assist in implementation of procedural and regulatory changes related to this body of work, including the planning, introduction, and evolution of new/modified systems or procedures. Possess the ability to meet deadlines with multiple requests and the potential for â€˜last minuteâ€™ modifications while delivering high quality service to both internal and external customers, while ensuring accuracy and timeliness of delivery. Communicate effectively with other departments in the Bank and work as a team player to establish exemplary partnerships with all co-workers and create a positive team environment. Maintain a cooperative and professional manner with internal and external customers. Continue personal educational development. Perform all other duties as assigned by the Department Manager. Understand and adhere to the Companyâ€™s risk and regulatory standards, policies and controls in accordance with the Companyâ€™s Risk Appetite. Identify risk-related issues needing escalation to management. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the Bank brand. Provide coaching, leadership and mentoring to junior staff. Bachelorâ€™s degree in applicable field and 2+ yearsâ€™ Commercial Banking and Customer Service experience, or in lieu of a degree, a combined 6+ yearsâ€™ higher education and/or work experience, with a minimum of 2 yearsâ€™ Commercial Banking and Customer Service experience. Knowledge of required legal documentation, loan structure, commercial real estate, paralegal experience helpful.
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